96xx series IP Phones: Headset alert tone too low when using HEADSETBIDIR wired headsets

Doc ID    SOLN234597
Version:    16.0
Status:    Published
Published date:    23 Apr 2021
Created Date:    08 Aug 2013
Author:   
gtefft
 

Details

H.323 96xx phones using wired headsets complain incoming call "zip" tone too low.

Customer wants ringer on phone off and to get beep tone when a call arrives.  Volume of beep tone too low and cannot be increased.

Also, Ringing on headset is not supported.


2/ 9648G and J169 series H.323; Current firmware – 6.8.5 and Plantronics EncorePro HW720 

Problem Clarification

Users are using wired headsets and have the 46xxsettings.txt file as HEADSETBIDIR =1

2/ Is it possible to set the ringtone not to go to the device but to the headset?
 

Cause

Feature is not supported on wired headsets

Per Avaya one-X Deskphone H.323 9608.9611G,9621G and 9641G Administrator Guide - PG 142

Ringing on wireless headset
Release H.323 6.2 Service Pack 2 supports administrator setting of ringing on wireless headsets from Jabra and Plantronics. Using this feature, you can enable ringing on the wireless headset in addition to the speaker. The ringing tone on the speaker may be turned off using the AUDASYS parameter.
Note:
By default, this feature is set to 1 and is enabled. For deskphones that are used without wireless headset with the bidirectional interface support this feature must be turned off.
To disable this feature, SET HEADSETBIDIR=0 in the 46xxsettings.txt file.
When the base unit is powered on, either one of the following scenarios might occur:
• When the user goes off-hook with the headset or change from a non-headset device to the headset, the wireless headset is activated.
• When the user goes on-hook on the deskphone with an activated headset or change from wireless headset device to non-headset, the wireless headset is deactivated.

Solution

Turn-off / disable HEADSETBIDIR feature in 46xxsettings.txt file or use wireless headsets.

Additional Relevant Phrases

customer wants to have a ringing tone instead of beep tone on headsets.

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