ACR : Recordings Older Than 5 Years Not Showing Up Under ACR Search And Replay

Doc ID		SOLN235069
Version:		3.0
Status:		Published
Published date:		12 Mar 2019
Created Date:		19 Aug 2013

Author:

Ramya Suraj

Details

ACR 10.1 / 11.0

Calls older than 5 years are present in \calls directory but not able to be searched/replayed.

Problem Clarification

Recordings older than 5 years are not showing up under ACR search and replay.

Cause

As per the ACR configuration under General Setup --> Recorder, "Retain call details for (months)" is set to 60 which means ACR will retain call details of last 5 years and calls older than 5 years will be deleted from ACR database and hence will not show up in search.

Solution

Customer need to increase the "retain call details for (months)" to the number of months they need the call details to be available based on companies requirement.

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