The cause of the problem was related to the station user's agent ID. That agent ID was assigned to COR 10, and the COR has the field "Restricted Call List?" set to "y":
COR Number: 10
COR Description: Employees Not in SO Group
FRL: 7 APLT? y
Can Be Service Observed? y Calling Party Restriction: none
Can Be A Service Observer? n Called Party Restriction: none
Time of Day Chart: 1 Forced Entry of Account Codes? n
Priority Queuing? n Direct Agent Calling? n
Restriction Override: all Facility Access Trunk Test? n
Restricted Call List? y Can Change Coverage? n
The restricted call list is seen by running the command "list toll all":
list toll all Page 1
TOLL ANALYSIS
Location: all
Total Toll CDR <--Unrestricted Call List-->
Dialed String Min Max RCL List FEAC 1 2 3 4 5 6 7 8 9 10
0 1 1 x x
0 8 8 x x
0 11 11 x x
00 2 2 x x
01 9 17 x x
011 10 18 x x
10xxx0 6 6 x x
10xxx0 16 16 x x
10xxx01 14 22 x x
10xxx011 15 23 x x
10xxx1 16 16 x x
120 11 11 x x
1200 11 11 x x
...
188 11 11 x x
