CM, G650: Voice Quality issues on IP connected PN's

Doc ID    SOLN237141
Version:    5.0
Status:    Published
Published date:    30 Sep 2016
Created Date:    25 Sep 2013
Author:   
Michelle Davis
 

Details

Quality problems on IP Connected EPN
 

Problem Clarification

End user is experiencing voice quality issues from cab A to cab B which is IP connected...

Cause

Bad TDM cable on the G650...

Solution

Replacing the TDM cable on the G-650 A to B cabinet

Options:

Comcode: 700259724 has the following information:
English_Description: G650 MEDIA GATEWAY
SAP_Description: G650 MEDIA GATEWAY
 

or

Comcode: 700472343 has the following information:
English_Description: G650 MEDIA GATEWAY
SAP_Description: G650 MEDIA GATEWAY

Additional Relevant Phrases

Continued call quality issues in (site), and answering agents are in (site) & (site).

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