Display issue can be corrected by doing one of the following admin change, note that only one of them
1. look up the cos of the calling station, then change the cos column to n for the
“Client Room permission” on the "change cos 1" form;
OR
2. "change station xxxx", where xxxx is the extension of the station that received the call and have the agent logged in, set the field "Display Client Redirection?" to y.
Along with above, also check for the following :
1. For the COR of the station, trunk and VDN :
change cor 1 Page 2 of 23
CLASS OF RESTRICTION
MF Incoming Call Trace? n
Brazil Collect Call Blocking? n
Block Transfer Display? n
Block Enhanced Conference/Transfer Displays? n
Remote Logout of Agent? n
Station Lock COR: 1 TODSL Release Interval (hours):
Station-Button Display of UUI IE Data? N << this is set to “y”
2. In special applications :
display system-parameters special-applications Page 2 of 9
SPECIAL APPLICATIONS
(SA7710) - Enhanced Display on Redirected Calls? y
(SA7710) - Enhanced Bridge Appearance Display? y
(SA7776) - Display Incoming Digits for ISDN Trunk Groups? n
(SA7777) - Night Service on DID Trunk Groups? n
(SA7778) - Display UUI Information? Y << this is enabled
3. For the station receiving the call, both call-info and uui-info are included :
change station 1001 Page 5 of 5
STATION
FEATURE BUTTON ASSIGNMENTS
9: callr-info
10: uui-info
+++++++++++
Ø increase “AfterUUIPause” timer (set “5000”, for example):
Ø HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Avaya\Avaya one-X Agent\Settings\Timers\AfterUUIPause
