CM, G450: unable to copy or ftp announcement to G450 and fails with error 'Ftp client reported Connection timed out'

Doc ID		SOLN245646
Version:		7.0
Status:		Published
Published date:		28 Dec 2018
Created Date:		25 Feb 2014

Author:

Gina Reda

Details

G450 32 .26 .0

Problem Clarification

loading announcement to G450 Media Gateway fails

When FTP file shows the following:
226 Transfer complete
1823072 bytes received in 0.951 secs (1.9e+03 Kbytes/sec)
ftp>

but does not update

-r-xr-xr-x 1 0 0 1823072 FEB 04 10:41 MOH_standard.wav

Copy announcement

Destination file : MOH_standard.wav
Host : 172.17.8.27
Running state : Idle
Failure display : File is RO or other operation is in progress

Avaya-001(develop)# show ann file
117 NW_goodbye.wav announcement file 31098 2012-12-12,17:30:16
118 Medline_greeting. announcement file 21938 2013-04-18,10:49:34
119 MOH_standard.wav announcement file 1823072 2014-02-04,10:41:16
120 CBA_10-15_minutes announcement file 34338 2013-03-01,10:48:16

Nv-Ram:
Total bytes used : 7917056
Total bytes free : 14874624
Total bytes capacity (fixed) : 22791680
Avaya-001(develop)#

Cause

working as designed. As long as the announcement is in use the announcement will not be able to update until its idle. This was also confirmed in the Lab. Also if there are 8 announcements being updated at the same time and one is active all will fail.

Solution

1) Work around is to disable the announcement board in the Media Gateway, update the announcement and then enable the announcement board which will be service impacting to anyone currently listening to the announcement.

Also can remove the annoucement board from the audio group change the announcment and then add back to audio group.

2) Another way around is to record the voice prompt thru telephone.

Additional Relevant Phrases

Getting error while placing a message in VAL board 020v9 under G38. FTP timed out'

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