One-x Attendant: client slow behavior and server crashing

Doc ID		SOLN246206
Version:		4.0
Status:		Published
Published date:		14 Oct 2015
Created Date:		05 Mar 2014

Author:

Gergely Baross

Details

Avaya one-X Attendant or OSPC any release
- separate client/server installation
- multiple network interfaces on the server

Customer may describe the issue also as: Application slow during specific time period

Problem Clarification

We experience slow behavior on the one-X Attendant client, Phonebook searches are slow. The JONAS service freezes multiple times a day on the one-X Attendant service.

Cause

There are multiple NICs (network interface cards) in the one-X Attendant server.

Solution

In the file C:\Avaya\Servers\JONAS\conf\wrapper_ext.conf the line "wrapper.java.additional.18=-Djava.rmi.server.hostname=<IP Address>" must be populated where the <IP Address> is IP of the NIC the phonebook shall communicate through.
After this change the Phonebook service has to be re-started.

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