CM : Call Forward does not work when call comes in through one particular DNIS


Doc ID    SOLN248670
Version:    2.0
Status:    Published
Published date:    08 Mar 2021
Created Date:    16 Apr 2014
Author:   
Jayaprakash Rao
 

Details

CM 5.2.1 SP 13 with ISDN trunks from Mega Link

 

Problem Clarification

Non-Working Scenario:

Outside caller calls 905-453-4140 (Trunk 2 DNIS 6679)  to vdn 6679 to vector 130 where the users dials extension 3711.  Extension 3711 is forwarded to 94165407745. Call forward fails and caller receives a message say “Number cannot receive incoming calls”

Working Scenario:
 
Outside calls 905-453-2500 (or any other number on trunk 2)  to vdn 6680 to vector 20 where the users dials extension 3711.  Extension 3711 is forwarded to 94165407745.
Or
Dial VDN 6679 to vector 130 where the users dials extension 3711.  Extension 3711 is forwarded to 94165407745.
OR
Any combination of dialing vdn or directly dialing the extension 3711.
 

Cause

Incompatible additional Network Facility message received from Service Provider.

Incoming Setup message for the failed call:

11:30:42.352  60 01004b17 ==> SETUP      crv 0_0226  <<!
            D-channel port number:                                   01004b17
            Protocol Discriminator: 08                           call control
            Call Reference Value: 02 02 26                   Origination 0226
            Q.931 Message Type: 05                                      Setup
       =>   BEARER CAPABILITY 80 90 a2                speech, 64 kbps, mu-law
            | coding standard:                                          CCITT
            | transfer mode:                                     circuit-mode
            | layer 1 indent:                                         layer 1
       =>   CHANNEL IDENT e9 82 83 84                Intf 2, B-ch num 4, excl
       =>   NETWORK SPECIFIC FACILITIES                    (default provider)     -->     This Network Specific Message is the only difference between good and bad call.
            | 64 srvc: <<unrecog facility>>                                 
            |    parm: Ï                                                    
       =>   CALLING PARTY NUMBER ................................. 4163884789
            | type of number:                                        national
            | numbering plan:  ISDN/telphny plan E.164/3 |cv ISDN/telphny pln
            | presentation ind:                          presentation allowed
            | screening:                                     network provided
       =>   CALLED PARTY NUMBER ........................................ 6679
            | type of number:                                      subscriber
            | numbering plan:  ISDN/telphny plan E.164/3 |cv ISDN/telphny pln
 

We forward the same Network facility message on our Setup message to the the Mobile phone.

1348  11:30:48.947  62 00003c17 <-- SETUP      crv 0_65b8 
            D-channel port number:                                   00003c17
            Protocol Discriminator: 08                           call control
            Call Reference Value: 02 65 b8                   Origination 65b8
            Q.931 Message Type: 05                                      Setup
       <-   BEARER CAPABILITY 80 90 a2                speech, 64 kbps, mu-law
            | coding standard:                                          CCITT
            | transfer mode:                                     circuit-mode
            | layer 1 indent:                                         layer 1
       <-   CHANNEL IDENT e1 80 83 96               Intf 0, B-ch num 22, pref
       <-   NETWORK SPECIFIC FACILITIES                    (default provider)        --> CM forwarding the same message which it received.
            | e4 srvc: INWATS                                               
       <-   DISPLAY 15 chars:                                 ±Region Of Peel
       <-   CALLED PARTY NUMBER .................................. 4167236467
            | type of number:                                        national
            | numbering plan:  ISDN/telphny plan E.164/3 |cv ISDN/telphny pln

 

Solution

Service Provider to remove the Network facility message from incoming Setup.


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