IP Phone, CM: Stations using callback from log get "7" added to the number on internal calls


Doc ID    SOLN249721
Version:    2.0
Status:    Published
Published date:    26 Apr 2017
Created Date:    07 May 2014
Author:   
Gina Reda
 

Details

 4621 firmware 2.9020

Problem Clarification

When users try to callback the missed call number, the call does not get through as '7' is inserted in all the called numbers internal and external.

Cause

46xxsetting file has No Enhanced dialing rules.

Only setting

SET PHNOL 7

Solution

Add the rules into the 46xxsetting file and reboot the phone.

SET ENHDIALSTAT 1 - 1 means to enable enhanced local dialing
SET PHNCC 1 - Country code
SET PHNDPLENGTH 9 - Extension length
SET PHNLDLENGTH 4 - National telephone number length
SET PHNOL 7 - Dial access code which will be prefixed if anybody dials to a missed call from the phone call log


############# ENHANCED LOCAL DIALING RULES ###############
##
## These settings affect certain dialing behaviors, such as
## dialing numbers from the incoming Call Log or from web
## pages
##
## Dialing Algorithm Status
## Controls whether algorithm defined by parameters in
## this section is used during certain dialing behaviors.
## 0 disables algorithm.
## 1 enables algorithm, but not for Contacts
## 2 enables algorithm, including Contacts (96xx SIP only)
SET ENHDIALSTAT 1
##
## Country Code
## For United States the value is '1'
SET PHNCC 1
##
## Internal extension number length
## If your extension is 12345, your dial plan length is 5.
## On 46xx phones, the maximum extension length is 10.
## On 96xx phones, the maximum extension length is 13.
## This value must match the extension length set on your
## call server.
SET PHNDPLENGTH 4
##
## International access code
## For the United States, the value is 011.
SET PHNIC 011
##
## Long distance access code
SET PHNLD 1 or “” or ## to remove digit "1" to be auto-inserted

##
## National telephone number Length
## For example, 800-555-1111 has a length of 10.
SET PHNLDLENGTH 10
##
## Outside line access code
## The number you press to make an outside call.
SET PHNOL 8 ------------------->>>>> to enable 8 to be used to place outside call


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