CMS : CMS enter grub mode and cannot boot up

Doc ID    SOLN252014
Version:    7.0
Status:    Published
Published date:    03 Jan 2017
Created Date:    20 Jun 2014
Author:   
chengdongzhao
 

Details


CMS R17ac.g, linux OS, Dell 620 platform.nonoCMS R17ac.g. User found CMS supervisor cannot connect to CMS server. Use ssh or telnet also cannot access CMS server.

Problem Clarification

From console also cannot access CMS interface.
Power off/on CMS server, it find the linux access grub prompt. try command "grub> find /boot/grub/grub.conf " but not return information.

Cause

Known issue for CMS R17, acknowledged with PSN4018u.
The /etc/cleanup script runs weekly to remove temporary files that are no longer needed by CMS. The syntax of certain Linux commands differs from Solaris and a path argument is not always required. Therefore, if there are no files under /tmp at the exact moment when the /etc cleanup script is run on Linux the script may start to delete all files under /. then system cannot work.

To recover the system, for LINUX systems use Kick-start DVD boot up the CMS and follow the procedure in SIMT manual for recovery.

Note: To fully recover the system, Customer should have ADMIN and Maintenace backup for system files and data respectively.

Solution

Follow PSN4018u apply fix on current version.

If the issue already caused system cannot boot up, user will need restore system and data, then follow PSN 4018u apply fix. To recover the system, for LINUX systems use Kick-start DVD boot up the CMS and follow the procedure in SIMT manual for recovery. Page#185 SIMT R17 Linux Sept 2014 manual attached

Note: To fully recover the system, Customer should have ADMIN and Maintenace backup for system files and data respectively. If there's no ADMIN backup, user will have to reinstall CMS and then restore report data from Maintenance backup.

Attachment File

SIMT Linux September 2014 R17.pdf
1.7MB • 5 minute(s) @ 56k, < 1 minute @ broadband


Additional Relevant Phrases

Comment: To recover the system, for LINUX systems use Kick-start DVD boot up the CMS and follow the procedure in SIMT manual for recovery. Page#185 SIMT R17 Linux Sept 2014 manual attached Note: To fully recover the system, Customer should have ADMIN and Maintenace backup for system files and data respectively. CMS enters grub mode and cannot boot up

Avaya -- Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy