SoundStation IP 7000 one way speech

Doc ID		SOLN252091
Version:		1.0
Status:		Published
Published date:		22 Jun 2014

Author:

Mukti Sharma

Details

each phone having oneway speach / other party cant hear the call
did check config / no changes on sw hw
bp will share remote access to assigned bb

Phone Model SoundStation IP 7000
Part Number 3111-40000-001 Rev. 1
MAC Address 00:04:F2:EF:65:9C
IP Address 10.75.10.8
SIP Software Version 3.3.3.0069
BootROM Software Version 4.3.1.0887

Problem Clarification

each phone having oneway speach / other party cant hear the call

Cause

Polycom firmware issue.

Solution

Customer upgraded the polycom firmware which resoled the issue

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