The following details are needed from onsite:
1. From ADW server:
a. Go to Control Panel à Open Add/Remove programs/features. Take a screen shot which shows the “Access Database Engine” details
b. ”Installation Directory”(C:\Program Files(x86)\Avaya\Desktop Wallboard\)
c. ClientGateway.exe.config
i. C:\Program Files(x86)\Avaya\Desktop Wallboard\Logs\ ClientGateway.log
ii. C:\Program Files(x86)\Avaya\Desktop Wallboard\WebAdmin\ WebAdmin.log
2.
d. Enable Logging for Marquee:
i. Select Start → Run.
ii. When the Run dialog appears type “regedit” and click OK.
iii. The Windows Registry Editor should now be visible. Navigate to HKEY_LOCAL_MACHINE\Software\Avaya\DSI.
iv. Double-click “LoggingEnabled” in the right-hand pan.
v. Enter “1” in the value box (without the quotes).
vi. Click OK.
vii. Exit the Registry Editor.
Logging is now enabled for the marquee. Whenever an agent starts an instance of the marquee
a new file will be created in the Desktop Wallboard installation directory. The file will be titled
<DW Username>.log (ex “jdoe.log”). The log file will contain diagnostic information that can be
used for troubleshooting.
Note: The log file is overwritten every time the marquee is restarted.
To disable logging simply follow the same steps for enabling logging, but in step 5 change the
value of LoggingEnabled to “0” (without the quotes).
The above details are really important to enable narrowing down the issue and to isolate and troubleshoot it.
