EMC:License error for MS-CRM

Doc ID    SOLN254751
Version:    2.0
Status:    Published
Published date:    09 Aug 2019
Created Date:    12 Aug 2014
Author:   
Vinod Singh
 

Details

Product version:EMC 6.3

 

Problem Clarification

Exact Scenario:


Despite the fact there are availible CCM MS-CRM licenses the client starts with an error:

"[-MSCRM-ASMSCRMGuiPlugin.LicenseManager.License_LicenseRequestFailed] LicenseNumber: ,LicenseType:CCM MS-CRM 6.0"

 

Cause

Wrong configuration

Solution

 

Agent Desktop shows a License Error in the Status Bar, to troubleshoot it, close CCE Desktop and confirm the following
 
 
·         A CCE MS-CRM License has been installed on the License Director in use
·         The Desktop has a Primary License Director specified in it’s configuration
·         The Desktop is configured to connect to a License Director. (Connect License Director = True)
 
 
 
Can you please confirm below configuration:
 
1.      Close CCE Desktop
2.      Open Configuration Server
3.      In your User Template, find the MS-CRM Section in the Plug In Assembly List and confirm that it has the appropriate configuration Value associated with it.
 
 
4.      Browse to the ‘MS CRM Gui Plugin’ section
5.      Confirm the Assembly Name is ‘ASMSCRMGuiPlugin.dll’
 
 
 
6.      Browse to the ‘License Director’ section
 
7.      Confirm that your Server name is listed in the ‘Primary License Director IP’ section
8.      Confirm that ‘Connect License Director’ is set to True
 
 
9.      Save and Close the Template

Attachment File

MS-CRM.docx
0Bytes • < 1 minute @ 56k, < 1 minute @ broadband


Additional Relevant Phrases

License error while starting media client, when license is installled

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