Modular Messaging R5.1 SP2: MAS is inservice, Calls to MAS Ring Busy

Doc ID		SOLN256163
Version:		3.0
Status:		Published
Published date:		24 Aug 2015
Created Date:		11 Sep 2014

Author:

Glenn Cline

Details

Site reported that when attempting to access voicemail They received a busy signal.

MSS is in service with no Alarms.

MAS is in service with minor alarm:
MT ALARM_ORIG VS 0 MIN N 09/11/14 08:53

Dialogic T1 Card is inservice.

Problem Clarification

Disabled the T1 Dialogic Card successfully.

When attempting to re-enable the T1 Dialogic card, the MAS1 Server rebooted.

The following Microsoft Security Patches were installed today.

Security Update for Windows Server 2003 (KB2894845)
Security Update forWindows Server 2003 (KB2972207)

Cause

Application of the following Microsoft Security Patches

Security Update for Windows Server 2003 (KB2894845)
Security Update forWindows Server 2003 (KB2972207)

Solution

Removed the following Microsoft Security Patches

Security Update for Windows Server 2003 (KB2894845)
Security Update forWindows Server 2003 (KB2972207)

Changed settings of MAS server so that Automatic update were downloaded but not applied.

Rebooted MAS1 to recover.

Attachment Description

N/A

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