96xx IP-Telephones: User is unable to use craft password on 96XX, need to reset password to default

Doc ID    SOLN256613
Version:    3.0
Status:    Published
Published date:    19 Sep 2018
Created Date:    20 Sep 2014
Author:   
Joel Casungcad
 

Details

  • End user changed the default password PROCPSWD for 9611 IP Phone in CRAFT.
  • End user forgot the PROCPSWD. 
  • How-to enter to admin mode and get to the configuration option of the phone 

Problem Clarification

  • Not able to use craft password on 96XX.
  • Using OLD http server on the phone memory.

Cause

  • Do not have the previous file server of http server. 
  • Changed and forgot password. 

Solution

  1. Download mviptel on your PC
  2. Change the fileservers address manually or update in DHCP scope 242.
  3. Build a new NEW http server. 
  4. Indicate the IP of the NEW http server in the DHCP scope.
  5. In 46xx file change the 'SET PROCPSWD 27238'
  • Try this to clear off all the flash memory dial mute+Old password (SET PROCPSWD in the old settings file)+CLEAR(25327)+#

 

 

Attachment Description

View attach document for further reference: Installing and Maintaining Avaya Deskphone SIP for 9601/9608/ 9608G/9611G/9621G/9641G IP Deskphones

Attachment File




Avaya -- Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy