CMS: Supervisor connections issue.

Doc ID    SOLN257570
Version:    2.0
Status:    Published
Published date:    28 Aug 2020
Created Date:    09 Oct 2014
Author:   
Ming Jiang
 

Details

CMS: All versions.

Problem Clarification

Some users, when logging into CMS Supervisor are stuck at the initializing screen and then receives an error  “connection can not be established."

Cause

This issue has been discovered as part of us moving subnet (due to a building move).

Solution

Incompatibility with the drivers of certain NIC's on laptops used, changing the driver for the local laptop NIC card fixed the issue.


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