16xx IP Phones MUTE CLEAR, RESET # not working

Doc ID		SOLN258934
Version:		1.0
Status:		Published
Published date:		25 Nov 2014

Author:

Jagadish Vellamuthu

Details

I can't reset/clear my 1616 IP phone using the recommended Clear and Reset Procedures in the documentaion

Problem Clarification

MUTE CLEAR, RESET # not working

Cause

working as designed

Solution

MUTE CRAFT RESET #, MUTE CRAFT CLEAR #.

from documentation page 30:

If PROCPSWD is administered as indicated in Chapter 7 of the Avaya 1600 Series IP Deskphones Administrator Guide, you must type the Local Procedure password after pressing Mute and before pressing the code for your given local programming option.

https://downloads.avaya.com/css/P8/documents/100179416

PROCPSWD is administratered in 46xxsettings.txt file

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