G450 G430: "Unknown DSP Module" with Firmware 30.29.0, announcements are not working


Doc ID    SOLN260561
Version:    2.0
Status:    Published
Published date:    04 Oct 2016
Created Date:    09 Dec 2014
Author:   
kasperczyk
 

Details

ACM 5.2.1 SP10
Media Gateway G450 HV3

Media Gateway G430 HV2
Latest Firmware 30.29.0 for G450 at CM5.2.1

Problem Clarification

Installed 2 x G450 HW3 delivered with stock firmware 36.8.0. Uploaded announcement files to the Gateways. Both gateways are working fine including announcements. When downgrading the G450 to the last available firmware 30.29.0 offical supported by CM5.2.1 the gateway itself is still working, but the announcement is not being played. The call is being dropped when calling the announcement directly.
With FW 30.29.0 it shows "Unknown VoiP DSP Module" in Slot 1 under "show system" which probably is the reason why announcement is not working.
After switching back to FW 36.8.0 the announcements are working again and the DSP is detected correctly.

G450-LPZ-021(super)# show system

System Name             :
System Location         :
System Contact          :
Uptime (d,h:m:s)        : 0,00:11:12
Call Controller Time    : 15:32:43 08 DEC 2014
Serial No               : 14TG44658009
Model                   : G450
HW Ready for FIPS       : No
Chassis HW Vintage      : 1
Chassis HW Suffix       : A
Mainboard HW Vintage    : 3
Mainboard HW Suffix     : A
Mainboard FW Vintage    : 30.29.0
LAN MAC Address         : b0:ad:aa:f6:cc:b8
WAN1 MAC Address        : b0:ad:aa:f6:cc:b9
WAN2 MAC Address        : b0:ad:aa:f6:cc:ba
SERVICES MAC address    : b0:ad:aa:f6:cc:bb
Memory #1               : 512MB
Compact Flash Memory    : 1.0 GB
PSU #1                  : 400W
PSU #2                  : 400W
Media Socket #1         : Unknown VoIP DSP Module
Media Socket #2         : Not present
Media Socket #3         : Not present
Media Socket #4         : Not present
Fan Tray           : Present
 

Cause

G450 HV3 is only supported by Firmware 35.xx.x and higher.

Solution

Install Firmware min. 35.xx.x on G450 Hardware Vintage 3. Firmware higher than 30.xx.x will work fine, just new feature will not be available with CM5.2.1

Its still recommened to use FW 30.xx.x with CM 5.2.1. Higher Firmware should be installed only if needed like in this case.

DSP Boarder MP120 not supported on Media Gateway 5.2.1 (it can support only 105 Channels,  we can you use MP80 or MP20)

 

Attachment File

G430installNew.pdf
9MB • 27 minute(s) @ 56k, 1 minute(s) @ broadband



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