SAL - SAL agent not running, GUI very slow

Doc ID    SOLN261997
Version:    10.0
Status:    Published
Published date:    06 Oct 2017
Created Date:    09 Jan 2015
Author:   
Rodney Reid
 

Details

New SALGW, https connection very slow login, receive 'SAL Agent is not running' message in GUI; able to SSH ; rebooted server no change

SALGW access very slow.  Once in GUI, operation continues to be slow and there is a the error of "SAL Agent not running".  Attempting to restart services from GUI get an error that this action has failed.

Problem Clarification

SAL Agent (spiritAgent) confirmed to be running via command line access.  Also command line access is working fine, without delay.

Cause

Mismatch of IP address information in the GUI and command line.

Or missing managed elements models..... /solution: add those models manually in GUI and restarted spiritAgent.

The IP address entered in the Gateway Configuration in the GUI did not match the actual IP address of the server as shown when the "ifconfig" command is run in the command line.  Also, the IP address in the /etc/hosts file did not match the ifconfig output.

Solution

Log in to the GUI of the SALGW and select "Administration - Gateway Configuration".  Click on edit and change the IP address to the one given when running ifconfig in the command line.  Click Apply and follow instructions on restarting agents.

 
Then log in to the command line with root permissions.
Using the "vi" comand, edit the /etc/hosts file to reflect the right IP address.  Save and Exit the editor.
Restart the agents of the SALGW by stopping and restarting individually:
 
/sbin/service salWatchdog stop
/sbin/service spiritAgent stop
/sbin/service gatewayUI stop
 
/sbin/service salWatchdog start
/sbin/service spiritAgent start
/sbin/service gatewayUI start
 
After restarting agents, log back in to the GUI to verify that the error is gone and the GUI operates normally.

Ideal /etc/hosts file format:


#IPV4ADDR
IP4 Address   hostname  hostname.domain name  
#IPV6ADDR
IP6 Address   hostname  hostname.domain name  
127.0.0.1  localhost.localdomain localhost
::1     localhost6.localdomain6 localhost6

 

Additional Relevant Phrases

not able to make any of these changes in the GUI, SAL Agent is not running. We are kicked out when we try. SAL Gateway will not register SpirtAgent will not start. VCM is not alarming. The SAL agent is not running properly on SALGW. SpiritAgent is not running.

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