Experience Portal: EP7 MPP MediaManager restarted unexpectedly with Core Dump file


Doc ID    SOLN263649
Version:    9.0
Status:    Published
Published date:    26 Dec 2023
Created Date:    11 Feb 2015
Author:   
Dongbo Zhao
 

Details

<Version >
vpms           7.0.0.0.6604
mpp            7.0.0.0.6605

MPP Session Manager reports it has entered the fatal state; restarted all MPP processes
and Media Manager stopped unexpectedly with Core Dump file,
 

Problem Clarification

MPP  : SysMgr:Logfile.log

@2015-01-09 11:19:31,545|PSYSM00030|WARN|SysMgr|2408|FileName=mppsysproc.cpp,LineNumber=921|The MPP process /opt/Avaya/ExperiencePortal/MPP/bin/SessionManager reports it has entered a degraded state.
@2015-01-09 11:19:37,647|PSYSM00021|WARN|SysMgr|2407|FileName=mppsysproc.cpp,LineNumber=834|MPP Process /opt/Avaya/ExperiencePortal/MPP/bin/MediaManager stopped unexpectedly. Restarting the process.
@2015-01-09 11:19:55,664|PSYSM00036|INFO|SysMgr|2417|FileName=mppsysmgr.cpp,LineNumber=3094|New MPP command OCWS_QueryResources in state Degraded - new state = Degraded|
@2015-01-09 11:20:05,617|PSYSM00031|ERROR|SysMgr|2408|FileName=mppsysproc.cpp,LineNumber=930|The MPP process /opt/Avaya/ExperiencePortal/MPP/bin/SessionManager reports it has entered the fatal state. Will stop/restart all MPP processes.
 

MPP:SessionManager .log
@2015-01-09 11:19:31,544|PSESM00080|WARN|SessMgr|7107|FileName=MediaCtrl.cpp,LineNumber=31||
@2015-01-09 11:19:31,544|PSESM00080|WARN|SessMgr|7098|FileName=MediaCtrl.cpp,LineNumber=31|
@2015-01-09 11:19:31,544|PSESM00081|WARN|SessMgr|7158|FileName=VideoCtrl.cpp,LineNumber=30|Network error occurred on Video message channel, error = 107|
@2015-01-09 11:19:31,544|PSESM00080|WARN|SessMgr|7103|FileName=MediaCtrl.cpp,LineNumber=31||
@2015-01-09 11:19:31,544|PSESM00080|WARN|SessMgr|7108|FileName=MediaCtrl.cpp,LineNumber=31||

MPP:MediaMnager.log
@2014-11-13 14:03:41,418||FINE|MediaMgr|6919||Main: MediaManager is starting....|kssvivrmpp04####
2014-11-13 14:03, MediaMgr process started as PID 6919.
the name of the core dump file is “MediaManager_6919.core”

@2015-01-09 11:19:37,690||FINE|MediaMgr|16623||Main: MediaManager is starting....|kssvivrmpp04####
2015-01-09 11:19: MediaMgr is started with PID 16623


MPP:Messages log
Jan  9 11:19:31 mpp04 kernel: MediaManager[7132]: segfault at df132008 ip 000000000316ee81 sp 00000000e604c600 error 6 in libc-2.12.so[3038000+190000]
 

 

Cause

MPP's silence buffer corruption caused this issue .
EP7.0.0.0.6639.tar.gz & EP 7 FP1 7.0.1.0.1607 includes the Fix  wi01218915 .
 

Solution

Please, install the hotfix on all the MPP’s of the system.

Attachment File

7.0.0.0.6639.tar.gz
32.1MB • 1.59 hours(s) @ 56k, 4 minute(s) @ broadband



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