one-X Communicator: Outlook hangs when trying to dial from email signature

Author:

zandras

Outlook is crashing after clicking CCE dial button from HTML E-Mail signature via dropdown button

Problem occurs with GA versions 1XC 6.2.5.03 / CCE 6.5.2.9 / Windows 7 / Outlook 2010e

The issue only occurs when you use CCE with the Outlook Presence/IM integration (see attached picture)

It is known issue and described in the NN10850-031_AdministeringCollaborationServices_6.5.pdf

Outlook freezes when using the click-to-call feature on an email signature

Please upgrade to the latest version of the one-X Communicator as the first step in troubleshooting.

When you click a telephone number on an Outlook signature to initiate a call with Avaya

Collaboration Services, Outlook freezes for approximately 3 minutes before the call is initiated. This

does not occur when you use click-to-call with a phone number in the body of the email.

Recovery action

The issue occurs when the Instant Messaging Contacts action is enabled in Outlook. To resolve this

issue, see Solution: Disabling the Instant Messaging Contacts action in Outlook on page 31.

Solution: Disabling the Instant Messaging Contacts action in Outlook

About this task

Use this procedure to disable the Instant Messaging Contacts action in Outlook. When this action is

enabled, Outlook freezes when you use click-to-call functionality in an email signature.

Procedure

1. In Microsoft Outlook, select Options.

2. From the Mail tab, click the Editor Options button.

3. On the left-hand-side pane, click the Proofing tab.

4. Click the AutoCorrect Options button.

5. Click the Actions tab.

6. Deselect Instant Messaging Contacts.

presence_enabled_on_install.png
0Bytes • < 1 minute @ 56k, < 1 minute @ broadband

one-x communicator cannot use click to call within an email.

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