Avaya Aura Contact Center (AACC): Webchat sample page says no agents are available

Doc ID		SOLN264582
Version:		4.0
Status:		Published
Published date:		03 May 2018
Created Date:		02 Mar 2015

Author:

Josh Darrell

Details

WEB chat sample page is not able to see agents logged into WEB Chat Queue.
AACC Real Time Displays show webchat skillset with agents logged in and available.
When customer tries to initiate a chat on the sample webchat page, they are told no agents are available.
This has never worked.
AACC integrated with CS1K using AML

Problem Clarification

The sample webchat page on the webchat server is not able to see any agents logged into the webchat skillset.

Cause

Webchat server configuration.

The xampp version installed is not supported one.

Solution

Customer to request support from DevConnect since they support the webchat server.

Asked to rebuild the server from scratch which has resolved the issue.

Additional Relevant Phrases

Website is available but chats are not going through Agents are available but not able to answer request from the website.

Avaya -- Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy