One-X Communicator : Call icon is blinking constantly even after call is answered

Doc ID    SOLN265581
Version:    2.0
Status:    Published
Published date:    08 Nov 2017
Created Date:    20 Mar 2015
Author:   
Harish Kumar Sheoran
 

Details

Issue Scenario :

Extension 4015303 (A) and 4018999 (B) have bridge appearance for station 4015156 (C)

A office extension called 4015156 (C). Call rang on  4015303 (A) and 4018999 (B) . It  was answered by station 4015303 (A) but 4018999 continued to observe call icon blinking (post call was answered by A)

 

 

Problem Clarification

If the 1xCommunicator window is open, end user B can’t tell if the call has been answered or not as the phone icon is blinking constantly.
 
When the bridge call is coming on station A and B then both of them will ring simultaneously and icon  will blink.  Once the call is answered by station A then it stops ringing and the icon  gets stable on his station  . This indicates that the call has been answered.  Station B also stops ringing but  still  finds  blinking .  However in normal  working scenario  should also stop blinking for Station B.
 

 

Logs as seen on the 4015303 :
 
[02/12/2015 14:43:44:201] DBG:    SESSION: [0d94] ProcessLampUpdate: button Index: 11 button num: 11 ntype: 'GREEN' state: 'FLASH' module: 0
[02/12/2015 14:43:50:069] NOT:    SESSION: [24ac] INC - Call Answered
[02/12/2015 14:43:50:338] DBG:    SESSION: [0d94] ProcessLampUpdate: button Index: 11 button num: 11 ntype: 'GREEN' state: 'ON' module: 0
[02/12/2015 14:43:50:339] DBG:    SESSION: [0d94] ProcessLampUpdate: button Index: 11 button num: 11 ntype: 'RED' state: 'ON' module: 0
[02/12/2015 14:43:50:603] DBG:    SESSION: [0d94] ProcessLampUpdate: button Index: 11 button num: 11 ntype: 'GREEN' state: 'ON' module: 0
[02/12/2015 14:44:57:184] DBG:    SESSION: [0d94] ProcessLampUpdate: button Index: 11 button num: 11 ntype: 'GREEN' state: 'OFF' module: 0
[02/12/2015 14:44:57:184] DBG:    SESSION: [0d94] ProcessLampUpdate: button Index: 11 button num: 11 ntype: 'RED' state: 'OFF' module: 0
 
 
Logs as seen on the 4018999  :
 
[02/12/2015 14:43:44:178] ERR:    SESSION: [27f0] UpdateLampUpdate: begin
[02/12/2015 14:43:50:359] ERR:    SESSION: [27f0] UpdateLampUpdate: begin
[02/12/2015 14:44:57:199] ERR:    SESSION: [27f0] UpdateLampUpdate: begin
 

Cause

This is working as designed. The 1xCommunicator will stop ringing post call is answered but the call icon is supposed to blink continuously.

Solution

This is working as designed. The 1xCommunicator will stop ringing post call is answered but the call icon is supposed to blink continuously.


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