This is related to the POODLE vulnerability CVE-2014-3566 which only affects SSLv3, and based on below ASA-2014-432 and PSN020172u Avaya only fixed this in CM 6.3 with Service Pack 10 (or later version) or Security Service Pack 5 (or later version) .
https://downloads.avaya.com/css/P8/documents/101001521
https://downloads.avaya.com/css/P8/documents/101006309
In above ASA it also mentioned :
This update adds support for the TLS Fallback Signaling Cipher Suite Value (TLS_FALLBACK_SCSV), which can be used to prevent protocol downgrade attacks against applications which re-connect using a lower SSL/TLS protocol version when the initial connection indicating the highest supported protocol version fails.
This can prevent a forceful downgrade of the communication to SSL 3.0. The SSL 3.0 protocol was found to be vulnerable to the padding oracle attack when using block cipher suites in cipher block chaining (CBC) mode. This issue is identified as CVE-2014-3566, and also known under the alias POODLE. This SSL 3.0 protocol flaw will not be addressed in a future update.
Now the customer's question is : How to enable TLS Fallback Signaling Cipher Suite Value (TLS_FALLBACK_SCSV) on their CM 6.2 before they can upgrade to CM6.3 with SP10 or SSP5, so they can also prevent a forceful downgrade of the communication to SSLv3 which is the vulnerable version.