H.248 Media Gateway Not Registering to CM


Doc ID    SOLN267672
Version:    8.0
Status:    Published
Published date:    16 Jul 2021
Created Date:    28 Apr 2015
Author:   
Bin Liu
 

Details

After being newly added or replaced, H.248 MG is failing to register to Communication Manager.

Problem Clarification

Use the CM SAT command "list trace media-gateway identifier xxx" to trace the gateway registration messages and denial events.

Ping the IP of the MG to verify connectivity.

Verify the serial number by running the "show system" command from the media gateway. It is possible the printed label on the chassis is incorrect. This number MUST match the entry on the media gateway form in CM (i.e. display media-gateway <mg#>).

Use the command "show faults" to check for errors. Use "show event-log" (must run as privileged user) to check the event log.

Try to collect packet capture on the g450 eth port. Investigated the packet trace, and we cannot see any register request message sent by the g450.

Cause

Faulty MGP caused the g450 to un-register.

Solution

Replaced the g450 media-gateway hardware.

Additional Relevant Phrases

SOLN116710

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