Avaya Aura Communication Manager: Call forwarding off Net
| Doc ID | SOLN268344 | |
| Version: | 2.0 | |
| Status: | Published | |
| Published date: | 26 Mar 2020 | |
| Created Date: | 11 May 2015 |
| Author: |
|
Details
Is there anyway for the call to revert back to corporate voicemail in case the forwarded call goes unanswered?
Is there a way for the end user to activate/deactivate call forwarding remotely?
Problem Clarification
Some users have reported a bit of a lag (5-10 seconds) when answering a forwarded call.
Cause
Do a change coverage remote,at line number 1 enter the cell number, next do a add coverage path next, at point one enter r1, now go back and add that new coverage path to the forwarded station. This will forward of net and still bring back to house voicemail
Solution
Telecommuting Feature Activation - if the station user has COS with console-permissions
Below the # means dial the # key on the touchtone dial.
Changing Station's Security Code
USER DIALS Response from switch
1. Telecommuter Extension Dial-tone
2. Feature Code, # Dial-tone
3. Station number, #, Security Code, # Dial-tone
4. New Security Code, # Dial-tone
5. New Security Code, # Confirmation-tone
Changing Station's Active Cover Option - calls will follow Cover Path 1 or 2
USER DIALS Response from switch
1. Telecommuter Extension Dial-tone
2. Feature Code, # Dial-tone
3. Station number, #, Security Code, # Dial-tone
4. 1 for cover option 1 or 2 for cover option 2 Confirmation-tone
Changing Station's Call-forward Destination
USER DIALS Response from switch
1. Telecommuter Extension Dial-tone
2. Feature Code Dial-tone
3. Station number Dial-tone
4. Call-forward Destination digits Confirmation-tone
Cancel Station's Call-forward Destination
USER DIALS Response from switch
1. Telecommuter Extension Dial-tone
2. Feature Code Dial-tone
3. Station number Confirmation-tone
Telecommuting Feature Activation - if the station user has COS without console-permissions
Below the # means dial the # key on the touchtone dial.
Changing Station's Security Code
USER DIALS Response from switch
1. Telecommuter Extension Dial-tone
2. Feature Code, # Dial-tone
3. Station number, #, Security Code, # Dial-tone
4. New Security Code, # Dial-tone
5. New Security Code, # Confirmation-tone
Changing Station's Active Cover Option - calls will follow Cover Path 1 or 2
USER DIALS Response from switch
1. Telecommuter Extension Dial-tone
2. Feature Code, # Dial-tone
3. Station number, #, Security Code, # Dial-tone
4. 1 for cover option 1 or 2 for cover option 2 Confirmation-tone
Changing Station's Call-forward Destination
USER DIALS Response from switch
1. Telecommuter Extension Dial-tone
2. Feature Code Dial-tone
3. Station number, #, Security Code, # Dial-tone
4. Call-forward Destination digits Confirmation-tone
Cancel Station's Call-forward Destination
USER DIALS Response from switch
1. Telecommuter Extension Dial-tone
2. Feature Code Dial-tone
3. Station number, #, Security Code, # Confirmation-tone
display station 7608 Page 1 of 5 SPE B
STATION
Extension: 7608 Lock Messages? n BCC: 0
Type: 8411D Security Code: 4242 TN: 1
Port: 03B0810 Coverage Path 1: 57 COR: 1
Name: SKAGGS, DIANA Coverage Path 2: 66 COS: 1
Hunt-to Station:
display cor 1 Page 1 of 22
CLASS OF RESTRICTION
COR Number: 1
COR Description: FRL 1 Local and Toll Free
FRL: 1 APLT? y
Can Be Service Observed? y Calling Party Restriction: none
Can Be A Service Observer? n Called Party Restriction: none
Time of Day Chart: 1 Forced Entry of Account Codes? n
Priority Queuing? n Direct Agent Calling? n
Restriction Override: none Facility Access Trunk Test? n
Restricted Call List? n Can Change Coverage? y
Access to MCT? y Fully Restricted Service? n
Group II Category For MFC: 7 Hear VDN of Origin Annc.? n
Send ANI for MFE? n Add/Remove Agent Skills? n
MF ANI Prefix: Automatic Charge Display? n
Hear System Music on Hold? y PASTE (Display PBX Data on Phone)? n
Can Be Picked Up By Directed Call Pickup? y
Can Use Directed Call Pickup? y
Group Controlled Restriction: inactive
display coverage path 57 SPE B
COVERAGE PATH
Coverage Path Number: 57
Hunt after Coverage? n
Next Path Number: Linkage
COVERAGE CRITERIA
Station/Group Status Inside Call Outside Call
Active? n n
Busy? y y
Don't Answer? y y Number of Rings: 3
All? n n
DND/SAC/Goto Cover? y y
COVERAGE POINTS
Terminate to Coverage Pts. with Bridged Appearances? n
Point1: 4403 Point2: h50 Point3:
Point4: Point5: Point6:
display coverage path 66 SPE B
COVERAGE PATH
Coverage Path Number: 66
Hunt after Coverage? n
Next Path Number: Linkage
COVERAGE CRITERIA
Station/Group Status Inside Call Outside Call
Active? n n
Busy? y y
Don't Answer? y y Number of Rings: 2
All? n n
DND/SAC/Goto Cover? y y
COVERAGE POINTS
Terminate to Coverage Pts. with Bridged Appearances? n
Point1: r1 Point2: Point3:
Point4: Point5: Point6:
display coverage remote Page 1 of 23 SPE B
REMOTE CALL COVERAGE TABLE
01: 98716113 16: 31:
02: 98915485 17: 32:
03: 917407432006 18: 33:
04: 94913603 19: 34:
05: 95771521 20: 35:
06: 92070356 21: 36:
07: 95807461 22: 37:
08: 23: 38:
09: 24: 39:
10: 25: 40:
11: 26: 41:
12: 27: 42:
13: 28: 43:
14: 29: 44:
15: 30: 45:
status station 7608 SPE B
GENERAL STATUS
Type: 8411D Service State: in-service/on-hook
Extension: 7608 Download Status: complete
Port: 03B0810 SAC Activated? no
Call Parked? no User Cntrl Restr: none
Ring Cut Off Act? no Group Cntrl Restr: none
Active Coverage Option: 1 CF Destination Ext: 7777
COS controls Extended Forwarding All and B/DA for telecommuting feature
COS also controls whether you can forward these calls off net
In the example below, Extended Forwarding is being used but Call Fwd-Off net is
not being allowed. This customer is using coverage remote to go Off net
display cos SPE B
CLASS OF SERVICE
0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15
Auto Callback n y y n y n y n y n y n y n y y
Call Fwd-All Calls n y n y y n n y y n n y y n n y
Data Privacy n y n n n y y y y n n n n y y y
Priority Calling n y n n n n n n n y y y y y y y
Console Permissions n y n n n n n n n n n n n n n y
Off-hook Alert n n n n n n n n n n n n n n n n
Client Room n n n n n n n n n n n n n n n n
Restrict Call Fwd-Off Net y y y y y y y n y y y y y y y n
Call Forwarding Busy/DA n n n n n n n n n n n n n n n n
Personal Station Access (PSA) n y n n n n n n n n n n n n n n
Extended Forwarding All n y n n n n n n n n n n n n n n
Extended Forwarding B/DA n y n n n n n n n n n n n n n n
Trk-to-Trk Transfer Override n n n n n n n n n n n n n n n n
QSIG Call Offer Originations n n n n n n n n n n n n n n n n
The number dialed to access telecommuting feature, usually DID, can be vector
controlled or incoming destination of a trunk-group, can be transferred to.
change telecommuting-access Page 1 of 1 SPE B
TELECOMMUTING ACCESS
Telecommuting Access Extension: 5066
Codes used by telecommuting dial-tone. All other digits dialed will go to intercept treatment
change feature-access-codes Page 1 of 4 SPE B
FEATURE ACCESS CODE (FAC)
Change Coverage Access Code: 136
Extended Call Fwd Activate Busy D/A *6 All: *7 Deactivation: #6
change feature-access-codes Page 3 of 4 SPE B
FEATURE ACCESS CODE (FAC)
Station Security Code Change Access Code: 137
An obscure place to put this, but this determines whether Station Security codes
are used by telecommuting access if the station user wants to change the
security code for their extension and for the PSA feature
change system-parameters security Page 2 of 2 SPE B
SECURITY-RELATED SYSTEM PARAMETERS
STATION SECURITY CODE VERIFICATION PARAMETERS
Minimum Station Security Code Length: 4
Station Security Code for Terminal Self-Administration Required? y
A way to track abusers and ignorant users of telecommuter and PSA features.
This tracks incorrectly dialed codes and can help you figure out what users
are dialing.
monitor security-violations station-security-codes SPE B
SECURITY VIOLATIONS STATUS
Date: 16:24 TUE DEC 8 1998
STATION SECURITY CODE VIOLATIONS
Date Time TG No Mbr Port/Ext FAC Dialed Digits
12/08 12:13 7608
12/08 11:31 7608
12/08 11:30 7608 137 7608#1234#
12/08 11:29 7608 137 7608#1234#
12/08 11:29 7608 137 7608#1234#
12/08 11:26 7608
12/08 11:19 5165
12/08 09:42 2 8 4225
12/02 13:43 7973 *6 9
11/25 14:42 5534 *6 9
11/25 13:55 7771 *6 9
11/16 08:30 2565 *6 10
11/06 14:23 5165 136 #5165#
11/03 15:53 5630 #6
11/02 16:48 123#
11/02 16:43 7608 136
list history Page 1
HISTORY
Date of Loaded Translation: 5:49pm Thu Jun 24, 2010
Date Time Port Login Actn Object Qualifier
9/17 7:31 S00847 ch-sec cha station 2327
monitor security-violations station-security-codes
SECURITY VIOLATIONS STATUS
Date: 7:32 FRI SEP 17 2010
STATION SECURITY CODE VIOLATIONS
Date Time TG No Mbr Port/Ext FAC Dialed Digits
09/17 07:24 2327 788 2625#3333#
09/17 07:24 2327 788 2625#3333#
09/17 07:07 2327 788 2625#1111#
09/17 07:05 2327 788 262511111111#
display events
EVENTS REPORT
Event Event Event Event First Last Evnt
Type Description Data 1 Data 2 Occur Occur Cnt
1081 Change SSC denied 916 213 09/17/07:35 09/17/07:45 3
2059 SecCode change disallowed 916 1CF 09/17/07:26 09/17/07:38 5
#define DNY_CHG_SECR (C_DNY_BASE+81) /* act_tti_sup.c (1081)
* Change station security code -
* REORDER.
* Too many admin users or save-trans in
* progress?
* Data already locked? Translations
* being saved? SAT user changing
* station data?
* Station recently removed from xltn?
* System error?
* Problem applying confirmation tone?
* TTI feature not enabled? TTI state
* not Voice (Data TTI enabled)?
*/
#define DNY_CHG_SEC_IP (C_DNY_BASE+1059) /* feat_sup()
* change of security code
* through fac not supported for IP
*/
display telecommuting-access
TELECOMMUTING ACCESS
Telecommuting Access Extension: 2345
Note: you must know your current Security Code to be able to change it
Changing Station's Security Code
USER DIALS Response from switch
1. Telecommuter Extension (2345) Dial-tone
2. Feature Code (*95), # Dial-tone
3. Station number (9620), #, Security Code (1234), # Dial-tone
4. New Security Code (4321), # Dial-tone
5. New Security Code (4321), # Confirmation-tone
If you do it correctly, success is logged here:
list history
HISTORY
Date of Loaded Translation: 10:00pm Thu Oct 7, 2010
Date Time Port Login Actn Object Qualifier
11/23 9:13 S00847 ch-sec cha station 9620
If you do it incorrectly, failures are logged here:
monitor security-violations station-security-codes
SECURITY VIOLATIONS STATUS
Date: 9:14 WED NOV 23 2011
STATION SECURITY CODE VIOLATIONS
Date Time TG No Mbr Port/Ext FAC Dialed Digits
11/23 09:13 9620 *95