1. Log on to the High Availability server.
2. Retrieve the Active server SMMC log files from Avaya\Logs\Common Components\SMMC\CC_SMMC_NM_x.log, where x indicates a running numeric identifier between 1 and 9.
3. Copy the SMMC log files into the same folder as the Network Log Analyzer utility: D:\Avaya\Contact Center\Manager Server\CCSMMC\util
4. On the Active server, open a command prompt and navigate to the same folder as the Network Analyzer utility.
5. At the command prompt enter: NetworkLogAnalyser.exe CC_SMMC_NM_1.log CC_SMMC_NM_2.log...
6. The Network Log Analyzer utility processes the SMMC statistical network data in the log files and recommends a Network Timeout value. For example:
$> NetworkLogAnalyser.exe CC_SMMC_NM_1.log
....
....
===== OUTAGES PACKET DATA ANALYSIS END ====
Recommendation:
---------------
Network Timeout= 2× Max(Outage_Duration)= 2× 325ms = 650ms
While processing the statistical data, the Network Log Analyzer utility also produces a comma-separated file (network-analysis.csv) that can be imported in to Microsoft Excel using the“network-analysis.xlsm” spreadsheet.
7. Open the file network-analysis.xlsm using Microsoft Excel and ensure that you have macros turned on. Follow the instructions given in the spreadsheet.
8. From the resulting chart and recommended Network Timeout value, determine what the suitable Network Timeout value for your network is and update accordingly.
