CCMA logon screen displays ERROR:UNKNOWN!

Doc ID		SOLN268912
Version:		2.0
Status:		Published
Published date:		28 Oct 2015
Created Date:		21 May 2015

Author:

Samuil Bonev

Details

Contact Center Manager Administration

Problem Clarification

When attempt to launch CCMA and the logon screen displays ERROR:UNKNOWN!

Cause

Ensure that the display settings for Internet Explorer are configured for Western European (ISO).

Solution

1. Open Internet Explorer.
2. In the Internet Explorer browser window, select View > Encoding.
3. In the Encoding selection menu, ensure that Western European (ISO) is selected.
4. Close all windows.

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