ACR : DMCC station register failed and shows alarm unspecified


Doc ID    SOLN269597
Version:    2.0
Status:    Published
Published date:    09 Oct 2015
Created Date:    03 Jun 2015
Author:   
chengdongzhao
 

Details

ACR version 1200132.

DMCC stations cannot register, keep shows alarm like below:

2015-05-26 12:00:10,120 [queue.name.register-2] INFO  com.swhh.d.j - 10219:ACM:0.0.0.0:0 cleaning up after failed registration: unspecified:
2015-05-26 12:00:10,126 [queue.name.register-2] INFO  com.swhh.cs.b.bm - Filtered out alarm alarms.softphone.registrationfailed [10219] [unspecified:]

Problem Clarification

ACR version 1200132.

DMCC stations cannot register, keep shows alarm like below:

2015-05-26 12:00:10,120 [queue.name.register-2] INFO  com.swhh.d.j - 10219:ACM:0.0.0.0:0 cleaning up after failed registration: unspecified:
2015-05-26 12:00:10,126 [queue.name.register-2] INFO  com.swhh.cs.b.bm - Filtered out alarm alarms.softphone.registrationfailed [10219] [unspecified:]

Cause

incorrect network region setting caused No DSP resource and DMCC register failed.

Solution

The configuration on ACR and AES is checked without problem.
From CM:
run command "list trace ras ip-stations 10200", it can find messages like below:
12:09:49 denial event 2041: IP PRJ-No DSP Resource
endpt data0:0x0
run command display ip-interface proc, it can find the network region 1 is configured to proc.
User has configured network region 4 for recording system, then run command change ip-network-region 4, it find "dst rgn" does not configure to 1, add codec set (ip codec 4 is used for user recording here) to "dst rgn" 1.
Save the setting, then reset station port, it finds all stations registered successfully and become idle state. The configuration on ACR and AES is checked without problem.


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