ACR: Recording time is different with OS time, there're 3 hours different

Doc ID    SOLN271983
Version:    4.0
Status:    Published
Published date:    04 Apr 2016
Created Date:    15 Jul 2015
Author:   
chengdongzhao
 

Details

recording time tagging problem
CSCM 7.8.3 / ACR 12.x,
java -version
java version "1.6.0_14"
Java(TM) SE Runtime Environment (build 1.6.0_14-b08).
Java HotSpot(TM) Server VM (build 14.0-b16, mixed mode)
call start time tagged incorrect, it 3 hours ahead ACR Server Linux time. The ACR log is also shows time 3 hours ahead ACR Server Linux time. The ACR Server Linux time shows correct time and time zone.yes19 May 2015Reboot CSCM server

Turkey's 2015 fall-back transition is scheduled for Nov-8th and not Oct-25th due to which Webpage and Server time are different.

Problem Clarification

It started happening when last time ACR service restart:
2015-05-20 13:29:57,335 [WrapperStartStopAppMain] DEBUG com.swhh.threads.ThreadWatcher - Thread Primary Listener thread died ok
2015-05-20 13:29:57,335 [ThreadWatcher] INFO com.swhh.threads.ThreadWatcher - Thread Watcher ends
2015-05-20 13:29:58,337 [WrapperStartStopAppMain] INFO com.swhh.cscm.service.CSCMService - Shutdown complete
2015-05-20 13:29:58,348 [WrapperStartStopAppMain] INFO com.swhh.cscm.webapp.CSCMContextListener - webapp cscmweb ending
2015-05-20 10:30:08,272 [WrapperStartStopAppMain] INFO com.swhh.cscm.service.CSCMService - service cscm starting
2015-05-20 10:30:08,495 [WrapperStartStopAppMain] INFO com.swhh.cscm.database.DBMaker - correct database version found
2015-05-20 10:30:08,534 [WrapperStartStopAppMain] WARN com.swhh.cscm.admin.Alarms - Warning raised err.system.restart [null] [null]
2015-05-20 10:30:08,547 [WrapperStartStopAppMain] INFO com.swhh.cscm.admin.Audit - Property setting tsapi.suppressstale=true
2015-05-20 10:30:08,678 [WrapperStartStopAppMain] INFO com.swhh.cscm.admin.Audit - Property setting conferenced.ocpblocked=true
2015-05-20 10:30:08,678 [WrapperStartStopAppMain] INFO com.swhh.cscm.admin.Audit - Property setting log.level=INFO
2015-05-20 10:30:08,678 [WrapperStartStopAppMain] INFO com.swhh.cscm.admin.Audit - Property setting conferenced.ignore=220001-220192,2911-2920
2015-05-20 10:30:08,678 [WrapperStartStopAppMain] INFO com.swhh.cscm.admin.Audit - Property setting witness.home=../..

Cause

Java Runtime Environment (JRE) is not updated which is causing the timezone difference issue.

Solution

Make a symbolic link between the real ZONE file and the localtime file at /etc using the following command:
ln -sf /usr/share/zoneinfo/Asia/Kuala_Lumpur /etc/localtime

Set the hardware clock to UTC using the current system clock time using the following command:
hwclock --utc --systohc

Update the tzupdater-2_0_0-2015a.zip which has a fix for Turkey's DST change. http://www.oracle.com/technetwork/java/javase/downloads/tzupdater-download-513681.html


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