List trace of station when agent dialing an Auxiliary code 02 which works fine:
10:14:30 G729A ss:off ps:20
rgn:8 [10.167.174.100]:4890
rgn:1 [10.133.173.38]:2332
10:14:31 dial *1402
10:14:31 term cid 0xfd4
The digit string "*1402" is the correct sequence expected, as "*14" is the feature-access code for Aux Work Access Code:
display feature-access-codes Page 5 of 10
FEATURE ACCESS CODE (FAC)
Call Center Features
AGENT WORK MODES
After Call Work Access Code: *10
Assist Access Code: *12
Auto-In Access Code: *13
Aux Work Access Code: *14
Login Access Code: *11
Logout Access Code: #11
Manual-in Access Code: *15
List trace of station when agent dialing Aux code 07 which fails:
10:12:09 G729A ss:off ps:20
rgn:8 [10.167.174.100]:4890
rgn:60 [10.30.180.43]:2152
10:12:10 dial #08
10:12:10 denial event 1644: Orig block/invalid digits D1=0x3594 D2=0xa4d
10:12:13 idle station 2212325 cid 0xa4d
Digit string "#08" is not what was expected.
Collected and IP Station MST to find out what digits were sent by the IP station to the CM in each case:
MST of good call (Aux code 02)
10:14:30.600 Dolan Q931 In ==> INFO 81A05:81A0501:button change: terminal (type 1):btn num=0t10
10:14:31.386 1,995 Dolan Q931 In ==> INFO 81A05:81A0501:button change: dial pad:btn num=0t10
10:14:31.758 2,005 Dolan Q931 In ==> INFO 81A05:81A0501:button change: dial pad:btn num=0t2
MST of bad call (Aux Code 07)
10:12:09.244 Dolan Q931 In ==> INFO 81A05:81A0501:button change: terminal (type 1):btn num=0t10
10:12:10.098 Dolan Q931 In ==> INFO 81A05:81A0501:button change: dial pad:btn num=0t10
10:12:10.441 Dolan Q931 In ==> INFO 81A05:81A0501:button change: dial pad:btn num=0t7
As can be see in both MSTs, the station is not sending the Aux Code feature code digits "*14", instead it is sending Terminal Button 10 which corresponds (on the station configuration) to abbreviated dialing list 1, and then the two digits of the Aux Code.
BUTTON ASSIGNMENTS 4: abrv-dial List: 1 DC: 10
And as per station configuration:
ABBREVIATED DIALING
List1: system List2: group 5 List3: group 6
Abbreviated Dialing System List, Dial Code 10 corresponds to:
display abbreviated-dialing system Page 1 of 7
ABBREVIATED DIALING LIST
SYSTEM LIST
Size (multiple of 5): 100 Privileged? n Label Language:english
DIAL CODE LABELS (FOR STATIONS THAT DOWNLOAD LABELS)
01: *11 01: Login
02: #11 02: Logout
03: 03:
04: 04: *************
05: 05: *************
06: 06:
07: 07:
08: 08: *************
09: 09: *************
10: #08 10: AuxWork
11: 11: *************
12: 12: *************
13: 13: Blank Key
14: 14: *************
15: 2055713 15: CSTTESTTEX01
In the system abbreviated list, dial code 10 is used for “#08”, which is the feature code for Abbreviated Dialing List2
display feature-access-codes Page 1 of 10
FEATURE ACCESS CODE (FAC)
Abbreviated Dialing List1 Access Code: #07
Abbreviated Dialing List2 Access Code: #08
Abbreviated Dialing List3 Access Code: #09
Abbreviated Dial - Prgm Group List Access Code: #00
Announcement Access Code: #10
Answer Back Access Code: #66
Checking again the station configuration, we see List2 points to abbreviated dialing list group 5.
ABBREVIATED DIALING
List1: system List2: group 5 List3: group 6
display abbreviated-dialing group 5 Page 1 of 2
ABBREVIATED DIALING LIST
Group List: 5 Group Name: AUX Codes
Size (multiple of 5): 35 Program Ext: Privileged? n
DIAL CODE
01: *1401 16:
02: *1402 17:
03: *1403 18:
04: 19:
05: *16 20:
06: 21: *1421
07: 22: *1422
08: 23: *1423
09: 24: *1424
10: 25: *1425
11: *1411 26: *1426
12: 27:
13: 28:
14: 29:
15: 30:
And we can see the problem here, there is no entry for 07:
Solution is to modify DC 07 entry in abbreviated-dialing group 5 to:
07: *1407
