ACCS: Call-by-Call Report works only for the current day

Doc ID		SOLN274681
Version:		1.0
Status:		Published
Published date:		04 Sep 2015

Author:

cpiacentini

Details

ACCS Release 6.4 SP 15
IPO Release 9.1.3

Problem Clarification

Running report for the previous days, system gives error "Failed to process report data''

Cause

In the ‘’HistoricalStatDuration’’ view, ‘’DaysOfCallByCall’’ indicates the number of days for which the system stores call-by-call statistics. It’s a double digit number. If is set to 01 than only 1 day is stored.

In this case ’DaysOfCallByCall’’ was 0 (zero)

Solution

Set a no zero value for the specified parameter.

Please notice that Call by Call Statistics reports contain a large amount of data. Consequently, they take much longer to generate than other types of reports. Event information is written to the database every 15 minutes.

Attachment Description

Avaya Aura® Contact Center Performance Management Data Dictionary

Attachment File

44400-117_05.03_AACC_Performance_Management_Data_Dictionary_December_2014.pdf
0Bytes • < 1 minute @ 56k, < 1 minute @ broadband

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