Mute Feature is not Available in One-x agent in Deskphone mode

Doc ID    SOLN275068
Version:    1.0
Status:    Published
Published date:    11 Sep 2015
Author:   
Harsha Vardhan
 

Details

Mute button missing in One-x Agent

Problem Clarification

Mute Button on One-x agent is not avilable in "Deskphone" and "Other Phone" modes

Cause

Working as designed

Solution

Mute Button on One-x agent is displayed only in " My Computer " Mode. This feature is not availble in Telecommuter/Deskphone mode


Avaya -- Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy