Communication Manager: Primary CM reload caused by patch level mismatch


Doc ID    SOLN276584
Version:    3.0
Status:    Published
Published date:    22 Jan 2019
Created Date:    09 Oct 2015
Author:   
Juan Gabriel Ayala Cedillo
 

Details

Applies to all Communication Manager versions

Problem Clarification

CM interchange reload initialized

Customer requires RCA

Cause

root@s8800b>
03.0.124.0-21904                activated    hot     fix for shellshock bug
03.0.124.0-22038                activated    hot     Make CMSA changes permanent
03.0.124.0-22469                activated    cold    combo 22459 22462

Actual standby

root@s8800a>
Update ID                       Status       Type    Update description
------------------------------- ------------ ------- ---------------------------
03.0.124.0-21904                activated    hot     fix for shellshock bug
03.0.124.0-22038                activated    hot     Make CMSA changes permanent
03.0.124.0-22505                activated    cold    6.3.12.0-SP12

Actual standby server is who started the reload 4 initialized interchanged contains next messages previous this event.

20151007:020502244:924:filesync_rcv(7446):HIGH:[ERROR: tlv_swver: check_swversion failed: version mismatch: this server's version=R016x.03.0.124.0, update: 03.0.124.0-21904 03.0.124.0-22038 03.0.124.0-22505, other server's version=R016x.03.0.124.0, update: 03.0.124.0-21904 03.0.124.0-22038 03.0.124.0-22469. Unable to sync files. Versions must match exactly for standby server.]
20151007:020502244:925:filesync_rcv(7446):HIGH:[ERROR: rcv_files: filesync API failed]
20151007:020502265:926:filesync_rcv(7446):HIGH:[ERROR: tlv_swver: check_swversion failed: version mismatch: this server's version=R016x.03.0.124.0, update: 03.0.124.0-21904 03.0.124.0-22038 03.0.124.0-22505, other server's version=R016x.03.0.124.0, update: 03.0.124.0-21904 03.0.124.0-22038 03.0.124.0-22469. Unable to sync files. Versions must match exactly for standby server.]
20151007:020502265:927:filesync_rcv(7446):HIGH:[ERROR: rcv_files: filesync API failed]
20151007:020502298:928:filesync_rcv(7446):HIGH:[ERROR: tlv_swver: check_swversion failed: version mismatch: this server's version=R016x.03.0.124.0, update: 03.0.124.0-21904 03.0.124.0-22038 03.0.124.0-22505, other server's version=R016x.03.0.124.0, update: 03.0.124.0-21904 03.0.124.0-22038 03.0.124.0-22469. Unable to sync files. Versions must match exactly for standby server.]
20151007:020502298:929:filesync_rcv(7446):HIGH:[ERROR: rcv_files: filesync API failed]
20151007:021135395:930:Arbiter(7039):MED:[remot: gmm 0300, pcd 02/02, dup 3b0, wd 01, hmm 03, pe 2304, actv 016]
20151007:021135403:931:Arbiter(7039):MED:[remot: gmm 0300, pcd 02/02, dup 3b0, wd 01, hmm 03, pe 3304, actv 016]
20151007:021135421:932:Arbiter(7039):MED:[local: gmm 0100, pcd 02/02, dup 3f0, wd 01, hmm 01, pe 2304, actv 017]
20151007:021138193:933:pcd(8671):MED:[[1:0] checkSlot: sanity failure (1)]
20151007:021138193:934:pcd(8671):MED:[[1:1] checkSlot: sanity failure (1)]
20151007:021138213:935:pcd(8671):MED:[[2:0] checkSlot: sanity failure (1)]
20151007:021139193:936:pcd(8671):MED:[[1:0] checkSlot: sanity failure (2)]
20151007:021139193:937:pcd(8671):MED:[[1:1] checkSlot: sanity failure (2)]
20151007:021139213:938:pcd(8671):MED:[[2:0] checkSlot: sanity failure (2)]
20151007:021140193:939:pcd(8671):MED:[[1:0] checkSlot: too many sanity failures (3)]
20151007:021140193:940:pcd(8671):MED:[[1:1] checkSlot: too many sanity failures (3)]
20151007:021140193:941:pcd(8672):MED:[[1:1] errorSocket: socket error - E_ERROR (err code 4)]
20151007:021140193:942:pcd(8672):MED:[[1:1] errorSocket: recovering socket (stage 0)]
20151007:021140193:943:pcd(8672):MED:[[1:0] errorSocket: socket error - E_ERROR (err c

 
CM servers makes recurrent sensing about version and patch matching if they don´t have the same both remains doing this checking and doing recurrents filesync process and CM assume something could be wrong that not matches same version/patch and just to assure connectivity per process makes reload to try to assure sense correct match versions.

Solution

Customer apply same patches in both servers


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