CM 46xx phone displaying bad router

Doc ID    SOLN276739
Version:    1.0
Status:    Published
Published date:    13 Oct 2015
Author:   
Wayne Nickless
 

Details

one phone displays bad router after all phones in the site rebooted

Problem Clarification

phone displays "bad router" 

Cause

bad bit in cache

Solution

  1. Press the mute button
  2. enter 25327# (Clear)
  3. watch the phone and enter the extension number when prompted
  4. enter the password if asked (most of the time it's the same as the extension number)
  5. access CM and status station x
  6. it should be in service/on hook and TCP signal status connected
  7. Go to page 4 to find out the phone's IP address

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