CMS: Maintenace backup error

Doc ID    SOLN277314
Version:    3.0
Status:    Published
Published date:    04 Feb 2021
Created Date:    22 Oct 2015
Author:   
Scott MacNeil
 

Details

CMS: All Versions

Problem Clarification

End user was receiving the following  warning:

ISSUE

WARNING - a full maintenance backup of your data has not completed
successfully in the past 30 days. Please do this backup immediately
to minimize the risk of losing any CMS data.
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Description

Maintenance backup
Maintenance backups are used to archive and restore CMS data. If you do not have a backup,
data is lost and cannot be recovered in the event of system or disk failure. The frequency of
your backups is determined by how much data your contact center is willing to lose.
Through Supervisor, you can use the Backup Data operation on the Maintenance window to
perform full and incremental backups of CMS historical and administration data.

 End user believed, that CMSADM backups would remove the above Maintenance 30 day warning.

Cause

Sceduleled backup and interval backups did not have a start date or time.

Solution

Provided Avaya CMS R17.0 Administration on page 409 for Creating and scheduling a timetable

Timetable name: fullBackup │ Copy
Description: timetable for full backup │ Delete
s │ Find one
User ID: cms │ Get contents
Start time: │ Global edit
Start date: │ List all
Frequency and attributes (Select only one): │ Modify
< > Once │ Next
< > Dates: │ Previous
└──────────────

< > Hourly, Stop time:
Daily,
Hourly/Daily Days (Select any you wish):
[ ] Sunday [ ] Tuesday [ ] Thursday [x] Saturday
[ ] Monday [ ] Wednesday [ ] Friday
This timetable will run on this or another CMS server
< > Run only on this CMS server*
Run on this or another CMS server*

Attachment Description

Timetable information on page 409   Avaya CMS R17.0 Administration

Creating and scheduling a timetable.

Attachment File

Administration.pdf
0Bytes • < 1 minute @ 56k, < 1 minute @ broadband


Additional Relevant Phrases

Warning message: WARNING - a full maintenance backup of your data has not completed successfully in the past 30 days. Please do this backup immediately to minimize the risk of losing any CMS data.

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