POLYCOM IP SOUNDSTATION: Drops after 30 minutes.

Doc ID		SOLN284728
Version:		1.0
Status:		Published
Published date:		28 Feb 2016

Author:

Paul Dugas

Details

Conference calls on IP Polycom stations dropping. Problem appears as network errors between SM and the Polycom.

User-Agent: PolycomSoundStationIP-SSIP_7000-UA/3.3.3.0069
Bootrom 4.3.1.0887

Conference calls drop but only when an IP Polycom station is used. Other IP phones do not drop the call. IP Polycom places call to any conference bridge. Drops on internal bridge (AAC) or AT&T or Spirit provided bridge. Problem seen since upgrade to CM 6

Problem Clarification

polycom soundstation would appear to be unreachable near the point of the session expires time.

Cause

Cause unkown at this time. Most likely to be firrmware issue on the phone,

Solution

Reach out to Vendor for solution.

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