AACC 6.4 Sp15: CCT failure caused switchover- System.OutOfMemoryException

Doc ID		SOLN285413
Version:		2.0
Status:		Published
Published date:		16 Aug 2017
Created Date:		10 Mar 2016

Author:

welton

Details

AACC 6.4 CCMS/CCMA/CCT/LM co-res

Site is not licensed for CCT server, and CCT is not configured

AACCHA system- CCT failed and caused switchover to co-res server.

Problem Clarification

Warning 2/12/2016 2:12:59 PM NCCT SMON 107 None SMON has requested a switchover because the RestartLimit has been reached for the following services: NCCTDALS, TapiSrv, ACDPROXYService, NCCT TAPI Connector Service, NCCTService, NCCT OI Service.

Information 2/12/2016 2:12:58 PM Windows Error Reporting 1001 None "Fault bucket , type 0
Event Name: CLR20r3
Response: Not available
Cab Id: 0

Problem signature:
P1: nortel.cct.service.exe
P2: 8.4.0.0
P3: 557570c7
P4: Nortel.CCT.Server
P5: 8.4.0.0
P6: 557570c4
P7: 66a
P8: 9
P9: System.OutOfMemoryException
P10:

Cause

CCT services was requesting licenses continuously. AACC LM had not CCT license to provide so this was rejected. This resulted in a memory leak

Solution

1. Upgrade licenses and include CCT Nodal License

2. Disable all CCT services since these services are not in use:

       1.       NCCT Data Access layer
       2.       NCCT Logging Service
       3.       NCCT OI Service
       4.       NCCT Server
       5.       NCCT SMON
       6.       NCCT Tapi Adapter
       7.       ACDProxyService
       8.       Telephony (TapiSrv)

3. AACC 7.0 will have a robustness added to account for the memory leak issue

Additional Relevant Phrases

RCA: AACC Switched over to standby server 8-1 15:48. Currently In service.

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