change system-parameters cdr Page 1 of 2
CDR SYSTEM PARAMETERS
Node Number (Local PBX ID): CDR Date Format: month/day
Primary Output Format: customized Primary Output Endpoint: DISK
Use ISDN Layouts? n Enable CDR Storage on Disk? y
Use Enhanced Formats? n Condition Code 'T' For Redirected Calls? n
Use Legacy CDR Formats? y Remove # From Called Number? n
Modified Circuit ID Display? n Intra-switch CDR? n<=== was set "Y" earlier
Record Outgoing Calls Only? n Outg Trk Call Splitting? y
Suppress CDR for Ineffective Call Attempts? y Outg Attd Call Record? y
Disconnect Information in Place of FRL? n Interworking Feat-flag? n
After making changes we can see agent who answered the call.
cal_call_date cal_duration cal_cond_code cal_attd_consol cal_code_used cal_out_crt_id cal_code_dial cal_dialed_num
yyyy-mm-dd hh:mm:ss:sss 13 B 722 75 0 Out-bound Agent 0
yyyy-mm-dd hh:mm:ss:sss 13 B 723 66 0 Out-bound Agent 0
Please Note following situation where you can still see VDN as called party in CDR.
Dialer Start campaign and transfer call to VDN--> Vector and unable to queue the call because no agents are available and calling party drop the call.
VDN number will be display in CDR report.