AAEP 7.0.2: QOMS_00099: Media Server unexpectedly is stopping

Doc ID		SOLN288206
Version:		4.0
Status:		Published
Published date:		29 Jan 2019
Created Date:		26 Apr 2016

Author:

Jingui Zhang

Details

AAEP 7.0.2

QOMS_00099: Media Server unexpectedly is stopping

Problem Clarification

This is the capture of the Alarm in EPMS:

Timestamp Alarm Status Server Name Category Alarm Severity Alarm Code Event Code
Alarm Message
Jan 25, 2016 5:32:42 PM CST UNACK MPP2 EP MPP System Manager Minor QSYSM00056
PSYSM00056
QSYSM00056: MPP Disk use has exceeded configured low threshold
Jan 25, 2016 9:31:16 AM CST UNACK EPM EP Media Server Manager Major QOMS_00099
POMS_00099
QOMS_00099: Media Server unexpectedly is stopping
Jan 25, 2016 9:31:08 AM CST UNACK MPP1 EP MPP System Manager Major QSYSM00031
PSYSM00031
QSYSM00031: MPP process has entered the fatal state. Will restart all MPP
processes

Session Manager core dump generated when this error happened.

Cause

Session manager crashed trying to de serialize a grammar of 62349 bytes.

The grammar content can be found in session-slot log and core dump file. That's a huge grammar file.

Solution

Experience Portal 7.0.2 Hotfix - 7.0.2.0.0358

MPP HotFix for:
===============
EXPPORTAL-977 : SR 1-11228124072 - Session Manager crashes when large embedded grammars are used

Apply this hostfix then the issue can be resolved.

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