QM : AQM CTI ANI value shows the same value for all calls. Restarted QM service but only temporarily resolves the issue

Doc ID		SOLN289603
Version:		1.0
Status:		Published
Published date:		22 May 2016

Author:

chengdongzhao

Details

AQM CTI ANI value shows the same value for all calls. Restarted QM service but only temporarily resolves the issue. Issue came back soon after.
ACR 101098
QM 10.1.2 build 191.
QM CTI ANI value shows the same value for different calls.
From ACR searching result and log does not shows any relationship with the CTI ANI number 601800801860 that showing in QM. QM log also does not show this number related the call.
The issue randomly start to happen, same CTI ANI number showing to all recordings, sometimes it will become good if restarting QM service.

Problem Clarification

QM CTI ANI value shows the same value for different calls.

Cause

QM product defect.

Solution

Installed QM HFR004, HF004, HF009, and the issue got fixed.

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