ACR : Slave ACR shows large number pending archive jobs

Doc ID    SOLN289860
Version:    2.0
Status:    Published
Published date:    25 Jun 2019
Created Date:    22 May 2016
Author:   
chengdongzhao
 

Details

continues Major Alarm on ACR Slave 1 JKT as screenshot below
ACR version 1200156. A slave ACR 880003 keep showing large number recording archive job pending. The setting already deleted from Master ACR, but Slave ACR shows the archive destination active.question regarding the continuous alarm on ACR, please see the screen shootsince power outage recovery ...none

Problem Clarification

A slave ACR 880003 keep showing large number recording archive job pending. The setting already deleted from Master ACR, but Slave ACR shows the archive destination active.

Cause

the Archive destination 2 has been disabled for all ACR servers; the Archive destination 1 was configured for Slave ACR 880003 & 880004 during 2014/08/01 00:00:00 and 2015/01/01 00:00:00, the Archive destination 1 has been manually deleted from Master ACR but failed deleting from Slave ACR (because there’s already archive job performed for the two Slave ACR). That’s the reason that archive job still in running state in slave ACR.
For slave ACR 880004, the archive job has done for all recordings, therefore it has no archive job in jobqueue and has no more alarm for archive job;
For slave ACR 880003, there’re still 1700000+ archive job exists in jobqueue, therefore it still perform archive job. For any reason (e.g. recording file does not exists, archive file copy problem…etc), the job will stalled and show alarm in web portal.

Solution

In current state, there’s actually no active archive job configured for current recording on all ACR servers. we need make sure whether user still wants the archive (for old recordings) performing on ACR servers. If it does not required, we can disable the archive job and clean archive job from ACR jobqueue, the archive related alarm will clear; if user still wants to archive the old recordings, I recommend to disable current archive job, and add new archive destination from Master ACR.


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