CM: Root Cause analysis for CM reboot.

Doc ID    SOLN290612
Version:    2.0
Status:    Published
Published date:    29 Aug 2016
Created Date:    05 Jun 2016
Author:   
Amol R Kajgikar
 

Details

  • CM6.3

Problem Clarification

CM automatically rebooted. The customer an needs RCA.

 

System details:

 

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System Platform Information

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Version 6.3.7.0.05001

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Kernel Version

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Linux 2.6.18-404.AV2.el5xen

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Version Information from Template OVF:

Platform.Product aes

Platform.Vendor Avaya Inc.

Platform.Version 6.3.0.0.212

Version Information from Version Plugin:

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Application Enablement Services

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Version: 6.3.0.0.212-0

Server Type: OTHER

Offer Type: VIRTUAL_APPLIANCE_ON_SP

System Platform Version: 6.3.7.0.05001

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Operating System Version: Linux 2.6.18-348.1.1.AV4.domU.el5xen

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Application Enablement Server RPMs Installed on disk for release 6.3.0.0.212-0:

aesvcs-linux-config-6.3.0.0.327-0

aesvcs-alarmService-config-6.3.0.0.327-0

aesvcs-sms-6.3.0.0.327-0

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Virtual Machine Information - cm

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Version Information from Template OVF:

Platform.Product cm

Platform.Vendor Avaya Inc.

Platform.Version 06.3-03.0.141.0

Version Information from Version Plugin:

Operating system: Linux 2.6.18-3

Cause

0126 Information 06:17 05/22/2016 06:17 05/22/2016 0001

LOG: Automatic Operating System Shutdown Due to Overheat Aborted

 

0127 Critical 06:24 05/22/2016 06:24 05/22/2016 0001

LOG: Uncorrectable Memory Error detected by ROM-based memory validation (Board 1, Memory Module 12)

Solution

Recovery mode and took a reboot due to faulty memory module . It is recommended to replace the faulty DIMM.

Custome/BP needs to make sure proper cooling is in the place.


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