Multiple callers company wide getting a fast busy when outbound calling. According to career something wrong with pbx
Carrier indicates no problem on their end, and indicate a PBX issue. List trace shows no channel available.
If AACC agent is making the dialout attempt, SIP messaging appears as follows:
5744 3804 (CDN)
| |
|--------------------------------------------------------------------------------INVITE->|
|<-100 Trying---------------------------------------------------------------------------|
|<-180 Ringing--------------------------------------------------------------------------|
|<-408 Request Timeout (timeout matching contact for Agent orig call)|
|------------------------------------------------------------------------------------ACK->|
AACC is attempting to answer the call on the CDN, but the CM is not responding, so the request times out:
05/10/2017-10:21:53.126 --> message sent to 10.0.200.106:16847
Start-Line: SIP/2.0 408 Request Timeout (timeout matching contact for Agent orig call)
From: "Mary Smith"<sip:5744;[email protected];user=phone>;tag=b04e91a8-6725a8c0-13c4-55013-bab665-6853d4a9-bab665
To: <sip:3804;[email protected];user=phone>;tag=98106740-80c8000a-13c4-65014-133a5d-3debacc-133a5d
Call-ID: afc23628-6725a8c0-13c4-55013-bab665-76c04553-bab665
CSeq: 1 INVITE
Via: SIP/2.0/TCP 10.0.200.106;branch=z9hG4bK816118068534372-AP;ft=5
Via: SIP/2.0/TCP 10.0.200.105:15060;rport=26193;branch=z9hG4bK816118068534372;ibmsid=local.1485353016127_14396680_14526254
Via: SIP/2.0/TCP 10.0.200.105:15060;rport;branch=z9hG4bK706911678054444;ibmsid=local.1485353016127_14396679_14526253
Via: SIP/2.0/TCP 10.0.200.106;received=10.0.200.106;rport=25553;branch=z9hG4bK-bab665-d9587be8-1bf9707e-AP;ft=91790
Via: SIP/2.0/TCP 192.168.37.103:5060;branch=z9hG4bK-bab665-d9587be8-1bf9707e
Supported: timer,replaces
User-Agent: Avaya Aura Contact Center 7.0.0.0
Content-Length: 0
SipSp has:
05/10 10:21:50.623 [SgmSipProv ] INFO ortel.ccms.sgm.CallIdGenerator - generate() [CallId:37369601]
05/10 10:21:50.624 [SgmSipProv ] INFO l.ccms.sip.call.SipCallManager - createSipCall() C->J, peer=2210428512
05/10 10:21:50.624 [SgmSipProv ] INFO m.nortel.ccms.sip.call.SipCall - <init2>() Done. peer=2210428512, [SipCall:37369601]
05/10 10:21:50.624 [SgmSipProv ] INFO m.nortel.ccms.sip.call.SipCall - createCallLeg<3>() UAS: C->J [SipCall:37369601]
05/10 10:21:50.624 [SgmSipProv ] INFO ortel.ccms.sip.call.SipCallLeg - <init1>() Done UAS [sipLeg:afc23628-6725a8c0-13c4-55013-bab665-76c04553-bab665][SipCall:37369601] 10.0.200.106:16847;TCP
05/10 10:21:50.624 [37369601 ] INFO ortel.ccms.sip.call.SipCallLeg - sendProvisionalResponse() J->C [sipLeg:afc23628-6725a8c0-13c4-55013-bab665-76c04553-bab665], code=180
05/10 10:21:50.624 [SgmSipProv ] INFO ortel.ccms.sip.call.SipCallLeg - jni_setState() [sipLeg:afc23628-6725a8c0-13c4-55013-bab665-76c04553-bab665] OFFERED
05/10 10:21:50.624 [37369601 ] INFO .protocol.sip.bbua.BbuaContact - <init>() [BbA:5744/agt], called=[BbA:3804/rp]
05/10 10:21:50.624 [37369601 ] INFO .protocol.sip.bbua.BbuaContact - setControllerAddr() to [BbA:3804/rp]
05/10 10:21:50.624 [37369601 ] INFO .cmf.sp.bbua.CilContactManager - contactCreated() [BbContact:37369601/M], calling addr CTI-controlled
05/10 10:21:50.624 [37369601 ] INFO tel.sgm.cmf.sp.bbua.CilAddress - setContactWaitingForCtiCreatedCmfContact() Store CilContact: [CilContact:null]
[…]
05/10 10:21:53.126 [37369601 ] ERROR ol.sip.bbua.BbuaContactManager - createCall() Timeout occurred matching CTI created contact, reject call with REQUEST_TIMEOUT
05/10 10:21:53.126 [37369601 ] INFO ortel.ccms.sip.call.SipCallLeg - reject() J->C [sipLeg:afc23628-6725a8c0-13c4-55013-bab665-76c04553-bab665]
05/10 10:21:53.126 [37369601 ] INFO ortel.ccms.sip.call.SipCallLeg - jni_setState() [sipLeg:afc23628-6725a8c0-13c4-55013-bab665-76c04553-bab665] DISCONNECTED
05/10 10:21:53.126 [37369601 ] ERROR m.nortel.ccms.sip.call.SipCall - createCallLeg<3>run()
java.lang.Exception: Error creating SIP call listener
at com.nortel.sgm.SgmSipCallLegManager.sipCallLegCreated(SgmSipCallLegManager.java:84)
at com.nortel.ccms.sip.call.SipCall$1.run(SipCall.java:433)
at com.nortel.ccms.sgm.SgmTaskExecutor.run(SgmTaskExecutor.java:150)
at com.nortel.ccms.sgm.SgmThreadPool$PoolWorker.run(SgmThreadPool.java:228)
05/10 10:21:53.126 [37369601 ] INFO ortel.ccms.sip.call.SipCallLeg - setState() Report as Failure - Disconnect [sipLeg:afc23628-6725a8c0-13c4-55013-bab665-76c04553-bab665] from state IDLE
05/10 10:21:53.126 [37369601 ] WARN ortel.ccms.sip.call.SipCallLeg - setState() Unhandled state transition
05/10 10:21:53.127 [SgmSipProv ] INFO ortel.ccms.sip.call.SipCallLeg - jni_setState() [sipLeg:afc23628-6725a8c0-13c4-55013-bab665-76c04553-bab665] TERMINATED
05/10 10:21:53.127 [37369601 ] INFO m.nortel.ccms.sip.call.SipCall - removeCallLeg() [sipLeg:afc23628-6725a8c0-13c4-55013-bab665-76c04553-bab665] - last leg
05/10 10:21:53.128 [37369601 ] INFO .protocol.sip.bbua.BbuaContact - sipCallInvalid() [SipCall:37369601]
05/10 10:21:53.128 [37369601 ] INFO .protocol.sip.bbua.BbuaContact - drop() w/ Rc=DEFAULT
05/10 10:21:53.128 [37369601 ] WARN tel.sgm.cmf.sp.bbua.CilContact - eventCallDropped() Already dropped
05/10 10:21:53.128 [37369601 ] INFO .cmf.sp.bbua.CilContactManager - removeContact() null
05/10 10:21:53.128 [37369601 ] INFO ortel.ccms.sip.call.SipCallLeg - destroy() J->C [sipLeg:afc23628-6725a8c0-13c4-55013-bab665-76c04553-bab665]
05/10 10:21:53.128 [37369601 ] ERROR ortel.ccms.sip.call.SipCallLeg - setState()
java.lang.NullPointerException
AACC side has determined to be a CM issue.
