AvCT logs :
@20160617 01:15:40.738 <LOG_DEBUG> [C:\MidiaVox\Avaya\Fabrica de software\CT4Siebel\CT4S8 (2 digit reason codes support)\AvCT.cpp@1682]
---AvCT :- SiebelHandleError - AvCT:--- SiebelHandleError - ERROR = CTI Service Failure
@20160617 01:15:40.738 <LOG_DEBUG> [C:\MidiaVox\Avaya\Fabrica de software\CT4Siebel\CT4S8 (2 digit reason codes support)\AvCT.cpp@1701]
---AvCT :- SiebelHandleError - AvCT:--- SiebelHandleError - Return from HandleError. ISC_RESULT = 0
@20160617 01:15:40.769 <LOG_ERROR> [C:\MidiaVox\Avaya\Fabrica de software\CT4Siebel\CT4S8 (2 digit reason codes support)\AgentService.cpp@701]
---CAgentService::StopMonitor - AvCT:---StopMonitor(): ERROR: cstaMonitorStop() failed. Agent = 39601
Error Message from Siebel SCOMM log:
ERROR:Communication Agent failed on prcoessing request(StartAllDriver0, input-args={
DriverProfileInfoArray = 2#824#9#5#Voice5#Voice16#AVAYA CVCT Phone9#1-1XXXD2W15#Avaya CTI
CT4S78#AvCT.dll9#voice.gif732#2#510#23#22#Service:AutoLoginAgent21#Driver:CTIDSNPassword19#Driver:CVCTPassword13#Driver:CTIDSN18#Driver:LogFileSize13#Driver:
Server15#Driver:CVCTUSER32#Service .... (message is too long) ...
LanguageCode = ENU
}, errcode(7537141), errmsg(Unable to load communications driver. Unable to create a Service object from driver AvCT.dll with channel string AVAYA CVCT
Phone.(SBL-CSR-00501))
_161480802[06/16/2016 20:12:48:076]:ERROR:Failed on invoking ClientConnect in Comm. Server Svc., err=7537141, msg=Unable to load communications driver.
Unable to create a Service object from driver AvCT.dll with channel string AVAYA CVCT Phone.(SBL-CSR-00501), input= ClientHost
**On checking AES can see there was no link bounce from AES and CM end as per time stamp provided by cusomter also no reboot of AES had happend.
Further had checked the sec logs from AES /opt/mvap/logs and can see the disconection from third party application.
of the Siebel Application which got fluctuated which is having link with AES
18:11:06.276 SECURITY:FYI:TSAPI:ClientHandler::streamClosed():user tsapiuser1 with IP Address 10.XX.XX.189 disconnected from driver service
AVAYA#SWLINK1#CSTA#STC3AES-VSP00
18:11:41.457 SECURITY:FYI:TSAPI:ClientHandler::streamClosed():user tsapiuser1 with IP Address 10.XX.XX.221 disconnected from driver service
AVAYA#SWLINK1#CSTA#STC3AES-VSP00
18:11:41.478 SECURITY:FYI:TSAPI:tsviAuthenticateSession:user tsapiuser1 logged in to AVAYA#SWLINK1#CSTA#STC3AES-VSP00 from 10.XX.XX.222 successfully
18:11:41.567 SECURITY:FYI:TSAPI:ClientHandler::streamClosed():user tsapiuser1 with IP Address 10.XX.XX.220 disconnected from driver service
AVAYA#SWLINK1#CSTA#STC3AES-VSP00
18:11:41.830 SECURITY:FYI:TSAPI:tsviAuthenticateSession:user tsapiuser1 logged in to AVAYA#SWLINK1#CSTA#STC3AES-VSP00 from 10.XX.XX.170 successfully
18:11:42.088 SECURITY:FYI:TSAPI:ClientHandler::streamClosed():user tsapiuser1 with IP Address 10.XX.XX.188 disconnected from driver service
AVAYA#SWLINK1#CSTA#STC3AES-VSP00
18:11:42.785 SECURITY:FYI:TSAPI:ClientHandler::streamClosed():user tsapiuser1 with IP Address 10.XX.XX.221 disconnected from driver service
AVAYA#SWLINK1#CSTA#STC3AES-VSP00
18:11:43.033 SECURITY:FYI:TSAPI:ClientHandler::streamClosed():user tsapiuser1 with IP Address 10.XX,XX.188 disconnected from driver service
AVAYA#SWLINK1#CSTA#STC3AES-VSP00
18:11:43.033 SECURITY:FYI:TSAPI:ClientHandler::streamClosed():user tsapiuser1 with IP Address 10.XX.XX.220 disconnected from driver service
AVAYA#SWLINK1#CSTA#STC3AES-VSP00
118:58:35.057 SECURITY:FYI:TSAPI:ClientHandler::streamClosed():user tsapiuser1 with IP Address 10.XX.XX.222 disconnected from driver service
AVAYA#SWLINK1#CSTA#STC3AES-VSP00
20:19:24.067 SECURITY:CRITICAL:TSAPI:tsviAuthenticateSession:user tapiuser1 logged in to AVAYA#SWLINK1#CSTA#STC3AES-VSP00 from 10.XX.XX.220 failed error code
6
20:19:24.080 SECURITY:FYI:TSAPI:ClientHandler::streamClosed():user tapiuser1 with IP Address 10.XX.XX.220 disconnected from driver service
AVAYA#SWLINK1#CSTA#STC3AES-VSP00
20:33:12.674 SECURITY:FYI:TSAPI:tsviAuthenticateSession:user tsapiuser1 logged in to AVAYA#SWLINK1#CSTA#STC3AES-VSP00 from 10.XX.XX.113 successfully
20:36:07.757 SECURITY:FYI:TSAPI:ClientHandler::streamClosed():user tsapiuser1 with IP Address 10.XX.XX.113 disconnected from driver service
AVAYA#SWLINK1#CSTA#STC3AES-VSP00
20:39:04.332 SECURITY:FYI:TSAPI:tsviAuthenticateSession:user tsapiuser1 logged in to AVAYA#SWLINK1#CSTA#STC3AES-VSP00 from 10.XX.XX.221 successfully
20:44:04.441 SECURITY:FYI:TSAPI:tsviAuthenticateSession:user tsapiuser1 logged in to AVAYA#SWLINK1#CSTA#STC3AES-VSP00 from 10.XX.XX.220 successfully
20:50:27.984 SECURITY:FYI:TSAPI:tsviAuthenticateSession:user tsapiuser1 logged in to AVAYA#SWLINK1#CSTA#STC3AES-VSP00 from 10.XX.XX.189 successfully
20:50:33.936 SECURITY:FYI:TSAPI:tsviAuthenticateSession:user tsapiuser1 logged in to AVAYA#SWLINK1#CSTA#STC3AES-VSP00 from 10.XX.XX.188 successfully
20:50:35.255 SECURITY:FYI:TSAPI:ClientHandler::streamClosed():user tsapiuser1 with IP Address 10.XX.XX.189 disconnected from driver service
AVAYA#SWLINK1#CSTA#STC3AES-VSP00
