CM License file status is missing or corrupted after server interchange

Doc ID    SOLN294243
Version:    5.0
Status:    Published
Published date:    18 Jun 2020
Created Date:    04 Aug 2016
Author:   
David Burgess
 

Details

License file status is missing or corrupted on server b hostname CM_B
CM is 6.2 with SP8, uptime is 699 days.

License error happened at same time that server interchange occurred. No changes except for the server interchange. The license is now obtained from CDOM of the newly active CM_B, using WebLM in System Platform.

Problem Clarification

The license error starts a 30 day timer:

CommunicaMgr in License Error Mode
System Administration Will Be Blocked in Approximately 22 days.
Contact Your Service Representative Immediately.

Seen from server status: Elapsed Time since Init/Interchange: 8d 04:22:21

Cause

These are among the fixes included in 6.3 service packs:

defsw140557: Under some conditions, the Communication Manager server incorrectly entered the license error mode.

defsw140559: Under specific internal conditions, Communication Manager could enter into the license error mode even with a valid license.

Solution

1) Verify that there is actually a license installed on the WebLM License Server.
2) There are several WebLM fixes included in 6.3 service packs, and 6.2 CM should be upgraded to current software for optimal performance.

Workaround: temporarily changed the weblmurl to the other CDOM, statuslicense -v, getlicent, then changed the weblmurl back to the correct CDOM address. (Each CM needs to use the WebLM in its own CDOM)
then:
init@CM_B> getlicent
Communication_Manager = 6
FEAT_CM_ME = on
IP_API_A_R* = 23, RELEASE: *
IP_Soft_R* = 5, RELEASE: *
IP_Soft_R5 = 5, RELEASE: 5
VALUE_CM_ANALOG = 200
VALUE_CM_EDITION = ENTERPRISE
VALUE_CM_MOBILITY = 20
VALUE_CM_SED = 30 September 2016
VALUE_CM_SP = 313
VALUE_CM_STA = 1027
VALUE_CM_VC_IPSP = 10
Call_Center = 6
IP_Agent_R9 = 5, RELEASE: 9
VALUE_CC_ADVOCATE = 101
VALUE_CC_ELITE = 101

init@CM_B> statuslicense -v
CommunicaMgr License Mode: Normal
checking application CommunicaMgr version R016x.02.0.823.0
WebLM server used for License: https://192.168.3.123:52233/WebLM/LicenseServer
Module ID is 1
System ID is 9990051048
init@CM_B>

Attachment Description

Release notes for CM6.3, SP14

Attachment File

CM release notes 6.3.14.0.pdf
0Bytes • < 1 minute @ 56k, < 1 minute @ broadband


Additional Relevant Phrases

CM El archivo de licencia no se encuentra o se encuentra corrupto después del intercambio de servidor. Esta traduccion se realiza para facilitar futuras investigaciones. License error on CM server Adding additional phrases. Solicitud de instalacion de licencias temporales de A1X - Cita: Miercoles 17, 21:00 PST

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