Vpn user unable to login to Avaya one-x communicator your login attempt unsuccessful

one-X Communicator extract logs.

[08/03/2016 13:17:35:975] DBH:     EXTAPP: [3a30] Message received from socket 2608. Data=
OneXPortalLoginRequest ***content not displayed for security purposes***.
..
[08/03/2016 13:17:35:976] DBH:     CONFIG: [0d6c] GetParameter(UserEnableOneXPortal=True).
[08/03/2016 13:17:35:976] DBG:     1XADAP: [0d6c] Login: userName [15041], password [<not printed for security>], URL [/]
[08/03/2016 13:17:35:976] NOT:     1XADAP: [0d6c] REG - 1XP Logging into One-X Portal Login
[08/03/2016 13:17:35:976] NOT:     1XADAP: [0d6c] REG - 1XP
[08/03/2016 13:17:35:977] DBH:       HTTP: [0d6c] RequestURL(): Network Interface Selected: 172.27.218.39.
[08/03/2016 13:17:35:977] ERR:       HTTP: [0d6c] RequestURL():curl_easy_perform error rc=3 0DEB4648
URL=/about.jsp
ERROR=<url> malformed
[08/03/2016 13:17:35:977] ERR:     CONFIG: [0d6c] CConfigurationManager::OneXPortalLogin: 1XPAdaptor Login failed.
[08/03/2016 13:17:35:977] DBH:     EXTAPP: [1dcc] Message sent to socket 2608. Data=
<OneXPortalLoginResponse xmlns="http://xml.avaya.com/endpointAPI"><clientId>1</clientId><requestId>19</requestId><statusCode>1</statusCode><reason>failed</reason></OneXPortalLoginResponse>.
..
[08/03/2016 13:18:05:975] DBH:     EXTAPP: [3a30] Message received from socket 2608. Data=
<?xml version="1.0" encoding="utf-8"?><OneXPortalLogoutRequest xmlns="http://www.avaya.com/schemas/UISchema.xsd">  <clientId>1</clientId>  <requestId>20</requestId>  <targetId>-2</targetId></OneXPortalLogoutRequest>.
[08/03/2016 13:18:05:976] DBG:     EXTAPP: [3a30] Message has been successfully parsed.
[08/03/2016 13:18:05:976] DBG:     EXTAPP: [3a30] Message has been successfully parsed.
[08/03/2016 13:18:05:976] DBG:     1XADAP: [0d6c] Logout: userName [15041], password [<not printed for security>], URL [/]
[08/03/2016 13:18:05:976] DBG: PERSLABELS: [0804] CPersonalizeLabelsManager::OnMessageReceived WILL process message(8/406)
 

Per logs one-x Communicator login is really controlled by one-X Portal.