96X1: DHCP ACK error on phones

Doc ID		SOLN300236
Version:		2.0
Status:		Published
Published date:		25 Jan 2019
Created Date:		21 Nov 2016

Author:

zandras

Details

DHCP ACK error on phones

9608 auto reboot

Problem Clarification

The customer is getting a DHCP ACK ERROR on all phones since serveral days. There
were no changes made. DHCP Server is the Utility Server 6.3.x

Rest of the System is running on 7.0.x

Cause

96x1 H323 is using a very old firmware 6.4.014.

Solution

Suggestion: Upgrade phone to latest GA r6.6.3.02

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