AACC :The CCMM Multimedia Contact Manager service terminated unexpectedly.


Doc ID    SOLN301036
Version:    2.0
Status:    Published
Published date:    19 Jul 2019
Created Date:    06 Dec 2016
Author:   
Ashok Bharat
 

Details

Service Control Manager error:  The CCMM Multimedia Contact Manager service terminated unexpectedly (Error 7034).

Problem Clarification

This is alarm received from CCMM/S servers. 6.3 SP -15.

Event Logs-:

The HP OpenView Ctrl Service service was terminated unexpectedly.  It has done this 1 time(s).

The HP OpenView Ctrl Service service terminated unexpectedly.  It has done this 2 times.

Cause

HP OpenView services got terminated unexpectedly.

HP OpenView is the network and systems management monitoring tools. this is not AACC based issue. it's network and server OS related service.

Solution

It was then re-branded under the HP software solutions portfolio as HP Operations Manager software.

HP OpenView software allows you to manage your IT infrastructure components in an ordered, standardised manner, defining rules, actions and alerting characteristics on faults or potential issues in your IT environment.  It is primarily used for monitoring servers, devices, networks, databases & applications to ensure faults are detected and alerted upon in a timely manner.  Proactive monitoring is also possible to ensure alerts are received before a fault occurs, thereby providing time to fix a potential problem before it escalates and affects the business.

Escalate this issue to customer's network/server team to perform heath check as this is not AACC issue. HP OpenView  services getting terminate hence receiving such alarms.


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