AACC 6.4 Sp16- Nortel.CCT.Services crashed after upgrade to Sp16

Doc ID    SOLN303539
Version:    1.0
Status:    Published
Published date:    24 Jan 2017
Author:   
welton
 

Details

Upgrade from AACC 6.4 SP15-SP16

Failed upgrade on Standalone CCT Server. NCCT&NCCT OI services will not start.
 

Problem Clarification

CCT services failed to start after upgrade

CCT/CCMS/CCMM servers are standalone servers created on Virtual Server Host

Customer CCMS/CCT/CCMM backups were tested in BBE lab- unable to duplicate issue. Database proven stable. 

Application Event log crash:
Information        12/21/2016 6:35:55 AM Windows Error Reporting             1001       None     "Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: Nortel.CCT.Service.exe
P2: 8.4.0.0
P3: 56b91474
P4: KERNEL32.dll
P5: 6.1.7601.23569
P6: 57f7bc1e
P7: c00000fd
P8: 0001242b
P9:
P10:

Cause

VM servers did not meet the minimum requirement as specified in the 44400-211_05.01_AACC_Fundamentals and Planning_February_2014.pdf

Solution

Correctly configure Virtual Servers to meet required Specifications.


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